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# IT Field Support Specialist

- **Company:** Independent Software
- **Location:** Columbia, MD, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Software Applications, Ethernet, Issue Tracking Systems, Microsoft Office, Network Architecture, Remote Desktop Services, Hardware Testing, Peripherals, Computer Equipment, 3-tier Architectures, Network Server
- **Published:** September 29, 2026
- **Apply:** https://www.juju.com/job/16_674a9cb135

## About the Role

* Experience installing, repairing, and troubleshooting computer hardware and peripherals.
 * Proficiency with Microsoft Windows operating systems, software installation, antivirus, and security updates.
 * Working knowledge of Active Directory, Group Policy, and Microsoft Office applications.
 * Ability to read and interpret technical manuals and schematics.
 * Experience providing remote desktop and end-user support.
 * Strong analytical, organizational, communication, and customer service skills.
 * Ability to work independently while managing multiple priorities.

Education and Experience:

 * High school diploma or GED required.
 * Two or more years of hands-on IT support experience in a desktop, field support, or hardware technician role.

Certifications:

 * Security+ certification or other DoD 8570/8140 compliant certification preferred

Clearance Requirement:

 * Must possess an active TS SCI with appropriate Polygraph to be considered for this role

## Description

As an IT Field Support Specialist at Independent Software, you will provide Tier 2 and Tier 3 technical support in mission-critical environments. You'll troubleshoot, repair, install, and maintain workstations, servers, printers, teleconferencing equipment, and network infrastructure while supporting both on-site and remote users. From conducting site surveys to deploying new hardware and training end users, you'll play a key role in keeping customer systems secure, reliable, and operational., * Provide Tier 2 and Tier 3 technical support for workstations, servers, printers, peripherals, and teleconferencing equipment.

 * Conduct site surveys and document existing configurations and user requirements.
 * Analyze hardware requirements and assist with equipment procurement and installation planning.
 * Install, configure, troubleshoot, repair, and test hardware, operating systems, and software applications.
 * Support network upgrades, structured cabling, and communications infrastructure, including fiber optic and Ethernet connectivity.
 * Maintain workstations, servers, printers, telephone systems, and related IT equipment.
 * Build custom interconnecting cables as needed.
 * Train end users on hardware operation and basic troubleshooting.
 * Document work performed using ticketing systems and follow established standard operating procedures.
 * Collaborate with technical teams and provide exceptional customer support both remotely and on-site.


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