> Markdown version of [/jobs/ext/3136308-support-engineer](https://www.wearedevelopers.com/jobs/ext/3136308-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer - **Company:** Addison Group - **Location:** Chicago, IL, United States - **Experience:** Expert - **Salary:** $75,000.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Audio Video Distribution, Collaborative Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Identity and Access Management, Information Technology Operations, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Software, Networking Basics, Productivity Software, Wi-Fi Technology, Microsoft InTune - **Published:** September 29, 2026 - **Apply:** https://www.juju.com/job/16_2e9a78193 ## About the Role * 3-10 years of experience in desktop support, endpoint administration, IT operations, or a related technical support role. * Strong hands-on experience with Microsoft 365 administration. * Experience managing endpoints through Microsoft Intune or similar device management platforms. * Background supporting conference room technologies, collaboration tools, and audiovisual equipment. * Knowledge of Windows operating systems and enterprise support environments. * Understanding of networking fundamentals, including Wi-Fi, VPN, DNS, DHCP, and endpoint connectivity. * Strong troubleshooting, communication, and customer service skills. * Ability to prioritize competing demands and work effectively in a fast-paced environment. ## Description We are seeking a Senior Support Engineer to provide advanced technical support and endpoint management for a growing organization. This individual will play a key role in supporting users, maintaining workplace technologies, troubleshooting technical issues, and ensuring a seamless experience across office and collaboration environments. The ideal candidate is hands-on, customer-focused, and experienced with Microsoft technologies, endpoint administration, and audiovisual support., * Serve as an escalation resource for complex desktop support and end-user technology issues. * Provide support for Windows devices, mobile technologies, peripherals, and productivity applications. * Manage the full lifecycle of endpoint devices, including deployment, configuration, maintenance, and replacement. * Administer and support Microsoft 365 technologies and related collaboration platforms. * Troubleshoot and maintain conference room, video conferencing, and audiovisual systems. * Support connectivity and networking issues involving Wi-Fi, VPN access, DNS, DHCP, and related technologies. * Coordinate with vendors regarding hardware procurement, repairs, warranties, and equipment installations. * Monitor endpoint performance and proactively resolve issues impacting users. * Support technology initiatives across multiple office locations as needed. * Promote endpoint security standards, device compliance, multifactor authentication, and access management best practices. * Develop and maintain technical documentation, support processes, and knowledge base resources. * Participate in projects focused on workplace technology enhancements, security improvements, and operational efficiency., * High-visibility role interacting with employees, leadership teams, and external vendors. * Opportunity to support both day-to-day operations and long-term technology initiatives. * Interview process includes a phone interview followed by onsite meetings with leadership. Perks: * Opportunity to join a growing organization with strong leadership support. * Exposure to a wide range of modern workplace technologies. * High-impact role with visibility across multiple departments. * Collaborative team environment with opportunities for professional growth. * Hands-on involvement in technology improvements and infrastructure initiatives. ## Related Videos - [Hacking MSSQL on Cloud. All of them. How I became sysadmin on Azure, AWS, GCP and Alibaba.](https://www.wearedevelopers.com/videos/100339-hacking-mssql-on-cloud-all-of-them-how-i-became-sysadmin-on-azure-aws-gcp-and-alibaba) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Blazing Accessibility Basics](https://www.wearedevelopers.com/videos/568-blazing-accessibility-basics) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)