> Markdown version of [/jobs/ext/3136316-vp-of-operations-it-support-supervisor](https://www.wearedevelopers.com/jobs/ext/3136316-vp-of-operations-it-support-supervisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# VP of Operations - IT Support Supervisor

- **Company:** The Rockridge Group
- **Location:** South San Francisco, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, JIRA, Linux, Hyper-V, Network Troubleshooting, Network Architecture, Virtualization Technology, Information Technology, Network Server, Servicenow, Vmware
- **Published:** September 29, 2026
- **Apply:** https://www.juju.com/job/16_a0b39c4226

## About the Role

* Education: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
 * Experience: Minimum of 5 years of experience in IT support, with at least 2 years in an L3 or equivalent role.
 * Technical Skills:
 + Proficiency in Windows and Linux operating systems.
 + Experience with virtualization technologies (VMware, Hyper-V).
 + Strong knowledge of networking protocols and hardware.
 + Familiarity ITSM Tools (Jira, Service Now or others)
 + Asset Management skills
 + Advanced troubleshooting and problem-solving skills.

 * Soft Skills:
 + Excellent communication and interpersonal skills.
 + Ability to work independently and as part of a team.
 + Strong organizational and time management abilities.
 + Customer-focused mindset with a commitment to providing high-quality service.

## Description

* Technical Support: Provide advanced technical support for hardware, software, and network issues, including escalated tickets from L1 and L2 support teams.
 * Incident Management: Diagnose, troubleshoot, and resolve complex IT incidents, ensuring timely resolution and minimal disruption to business operations.
 * System Administration: Perform system administration tasks, including configuration, maintenance, and monitoring of servers, networks, and applications.
 * Network Incidents: Maintain and troubleshoot network infrastructure incidents
 * Documentation: Create and maintain comprehensive documentation for IT processes, procedures, and troubleshooting guides.
 * Project Support: Assist in the planning and execution of IT projects, providing technical expertise and support as needed.
 * Training: Provide guidance and training to L1 and L2 support teams, enhancing their technical skills and knowledge.
 * Biotech Lab Support: Support any instruments in the Lab environment and collaborate with any 3rd Party companies to configure devices, equipment, and solve any incidents.
 * Continuous Improvement: Identify areas for improvement in IT services and infrastructure, recommending and implementing enhancements.


## Related Videos

- [GitOps for the people](https://www.wearedevelopers.com/videos/461-gitops-for-the-people)
- [We adopted DevOps and are Cloud-native, Now What?](https://www.wearedevelopers.com/videos/485-we-adopted-devops-and-are-cloud-native-now-what)
- [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics)
- [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker)

## Related Articles

- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)