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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # It Support Technician (L1 - **Company:** Axiom Technologies - **Location:** Barcelona, Spain - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Access Network, Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, JIRA, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Microsoft Office, System Center Configuration Manager, Networking Basics, Remote Desktop Services, Microsoft SharePoint, TCP/IP, TeamViewer, Office365, Peripherals, Computer Equipment, Information Technology, Servicenow, ManageEngine, User Accounts - **Published:** September 29, 2026 - **Apply:** https://www.buscojobs.com.es/it-support-technician-l-1-en-barcelona-ID-373372113 ## About the Role Technical Skills Required Windows ***** troubleshooting Microsoft Office 365 support Active Directory (User/Group Management) Basic networking (IP, DNS, DHCP concepts) Remote tools (TeamViewer / AnyDesk / SCCM) ITIL understanding (preferred) Soft Skills Strong communication skills Customer-focused mindset Ability to work in an SLA-driven environment Good documentation skills Ability to prioritize and multitask Nice to Have ITIL Foundation Certification Experience in a corporate or enterprise environment Exposure to ticketing systems KPIs / Performance Metrics SLA adherence First Call Resolution (FCR) Ticket closure rate Customer satisfaction score (CSAT) Experience 2-5 years in IT support, helpdesk, or technical support roles. Technical Proficiency Operating Systems: Windows *****, macOS, iOS, Android. Applications: Microsoft 365 Suite, Active Directory, ticketing/helpdesk platforms. Networking: Basic understanding of LAN, VPN, DHCP, DNS, and TCP/IP protocols. Tools: Familiarity with ServiceNow, ManageEngine, Jira, and remote desktop tools. Languages Fluent in Spanish and proficient in English (both written and spoken). Additional languages are a plus. Availability Willingness to work outside of standard business hours if required. ## Description Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.Please visit our website for more information about what we do at.Job Overview We are seeking a skilled IT Support Technician (Level 1-2) to join our team in Madrid.In this role, you will serve as the first point of contact for technical support, assisting with a wide range of hardware, software, network, and user access issues.You'll be instrumental in ensuring the smooth day-to-day operation of our IT systems and supporting end users across the organization.Key Responsibilities Provide first-line technical support for hardware, software, and network issues.Respond to tickets via ITSM tools (ServiceNow / Jira / Remedy, etc.).Support Windows OS (Windows *****) and Microsoft Office 365 issues.Manage user accounts (password resets, access management, group policies).Basic troubleshooting for: Printers and peripherals Email (Outlook) VPN access Network connectivity Install, configure, and upgrade desktop/laptop systems.Provide remote and on-site support as required.Maintain documentation of incidents and resolutions.Troubleshoot advanced desktop issues.Basic Active Directory administration.Support M365 (Exchange, Teams, SharePoint - basic admin tasks).Assist in server access issues (basic understanding).Perform hardware replacements and system imaging.Coordinate with infrastructure/network teams for escalations.Assist in root cause analysis for recurring incidents.Technical Skills Required Windows ***** troubleshooting Microsoft Office 365 support Active Directory (User/Group Management) Basic networking (IP, DNS, DHCP concepts) Remote tools (TeamViewer / AnyDesk / SCCM) ITIL understanding (preferred) Soft Skills Strong communication skills Customer-focused mindset Ability to work in an SLA-driven environment Good documentation skills Ability to prioritize and multitask Nice to Have ITIL Foundation Certification Experience in a corporate or enterprise environment Exposure to ticketing systems KPIs / Performance Metrics SLA adherence First Call Resolution (FCR) Ticket closure rate Customer satisfaction score (CSAT) Experience 2-5 years in IT support, helpdesk, or technical support roles.Technical Proficiency Operating Systems: Windows *****, macOS, iOS, Android.Applications: Microsoft 365 Suite, Active Directory, ticketing/helpdesk platforms.Networking: Basic understanding of LAN, VPN, DHCP, DNS, and TCP/IP protocols.Tools: Familiarity with ServiceNow, ManageEngine, Jira, and remote desktop tools.Languages Fluent in Spanish and proficient in English (both written and spoken).Additional languages are a plus.Availability Willingness to work outside of standard business hours if required.Open to participating in on-call rotations as needed.What next?If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @ ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [GitOps for the people](https://www.wearedevelopers.com/videos/461-gitops-for-the-people) - [AX is the only Experience that Matters](https://www.wearedevelopers.com/videos/1404-ax-is-the-only-experience-that-matters) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)