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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # onsite Time-Critical & Onsite IT Support Consultant - **Company:** Randstad - **Location:** Greensboro, NC, United States - **Experience:** Experienced - **Salary:** $41,600.0 - $42,640.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Network Connections, Software Deployment, Software Vulnerability Management, ServiceNow IT Service Management, Peripherals, Laptops, Hardware Asset Management - **Published:** September 29, 2026 - **Apply:** https://www.dice.com/job-detail/b86bc51c-13fe-46ab-a6ef-bd4e48d74461 ## About the Role Experience Level: 2 to 5 years of hands-on deskside, field, or onsite IT support experience in a business-critical environment. Core Responsibilities: Diagnose, troubleshoot, and resolve hardware, software, user access, and connectivity issues for Windows workstations, peripherals, and network-connected lab equipment; assist with client migrations, equipment refresh, patching, and deployments. Technical & Domain Focus: Strong proficiency in Windows clients, LAN connectivity, endpoint security, and ITSM tools (incident, request, change, and asset management). Prior experience supporting engineering, lab, test, or manufacturing environments (specifically HIL rigs or specialized test devices) is strongly preferred. Key Soft Skills: Service-minded and calm under pressure in high-impact situations, clear English communication, strong ownership from triage through resolution/handoff, and disciplined ticket/solution documentation., 2-5 years of demonstrated experience providing onsite deskside or field IT support in a business-critical environment. - Strong troubleshooting capability across Windows clients, PCs, laptops, peripherals, software, user access, and network connectivity. - Experience supporting engineering, manufacturing, test, or laboratory environments is strongly preferred. - Working knowledge of LAN connectivity, endpoint security, patching, software deployment, and hardware lifecycle activities. - Experience using IT service-management tools and working within incident, request, change, and problem-management processes. - Ability to assess urgency, manage competing priorities, and remain effective during high-impact incidents. - Clear written and verbal communication in English, with disciplined documentation and stakeholder updates. - Ability to work onsite in Greensboro and perform hands-on installation, connection, replacement, and troubleshooting of IT equipment. - Relevant technical education or equivalent practical experience. ## Description Provide onsite, hands-on support for time-critical incidents affecting engineering, test, lab, and office operations. - Triage incidents, determine business impact and urgency, restore service where possible, and escalate promptly to the correct resolver team. - Troubleshoot Windows clients, engineering workstations, hardware, software, peripherals, access, connectivity, and local infrastructure dependencies. - Support test and lab computers, HIL rigs, specialized engineering devices, and associated network connections. - Install, configure, replace, and maintain approved client hardware, software, applications, communication tools, and peripherals. - Support planned deployments, client migrations, upgrades, patching, vulnerability remediation, and equipment refresh activities. - Maintain accurate incident, request, asset, and work-log information in the designated service-management tools. - Provide timely status updates to affected users, stakeholders, service desks, and technical teams during critical incidents. - Coordinate with local and global infrastructure teams and remain engaged until service is restored or ownership is formally transferred. - Document troubleshooting steps, known fixes, and recurring problems; recommend practical improvements that reduce downtime. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Blazing Accessibility Basics](https://www.wearedevelopers.com/videos/568-blazing-accessibility-basics) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)