> Markdown version of [/jobs/ext/3137622-application-support-engineer-hybrid](https://www.wearedevelopers.com/jobs/ext/3137622-application-support-engineer-hybrid). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Engineer - Hybrid - **Company:** Genesis10 - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $143,021.0 - **Contract:** Temporary contract - **Skills:** CA Workload Automation Ae, Bash Shell, Databases, Software Debugging, Monitoring of Systems, Job Scheduling, Python (Programming Language), Microsoft SQL Server, Oracle (Applications), Windows PowerShell, Release Management, Prometheus, Standard Sql, Scripting, Grafana - **Published:** September 29, 2026 - **Apply:** https://www.dice.com/job-detail/28d4c60d-59fa-4aa2-b2d2-dff9832bdaa6 ## About the Role * 8+ years of experience in Front Office application support * Experience supporting Rates and Credit related Fixed Income products * Familiarity with electronic execution venues and market data platforms * Working knowledge of SQL, scripting, monitoring tools, and troubleshooting * Experience with regulatory and control frameworks application to Front Office Technology organizations * Incident management and problem-solving skills * Real-time debugging and troubleshooting experience * Ability to create dashboards and generate stability reports * Strong communication and stakeholder management skills * Analytical and proactive mindset with ownership of issue resolution * Ability to work on-call and adhere to scheduled rotations for system support and maintenance * Experience with monitoring tools: Prometheus, Grafana, Logic Monitor, eG, Geneos/ITRS or related tools * Experience with job schedulers such as Autosys * Experience with databases: MSSQL, SQL Server, Oracle * Knowledge of ITIL processes: Incident, problem, and change management * Scripting for automation: Python, Bash, PowerShell ## Description In this role, you will be responsible for the stability, support, and continuous improvement of technology platforms that enable the Rates and Credit trading businesses. You will serve as the primary liaison between Front Office users, technology teams, and infrastructure groups, ensuring the reliable operation of critical trading, pricing, and electronic execution platforms in a high-availability environment., * Provide day-to-day support for Fixed Income Rates and Credit trading platforms * Monitor critical production systems, interfaces, market connectivity, pricing feeds, and electronic trading workflows * Manage and resolve production incidents, coordinating across development, infrastructure, networking, market data vendors, and business users * Lead root cause analysis and drive corrective actions following production issues * Ensure adherence to support procedures, escalation protocols, and operational controls * Act as a primary technology contact for traders, sales, middle office, and operations teams * Partner with business stakeholders to understand requirements, prioritize production enhancements, and identify opportunities for automation * Communicate postmortem reports, platform status, incidents, project updates, and operational risks to senior management and business leadership * Monitor electronic order flow, trade execution performance, and connectivity health * Coordinate testing, release planning, deployment activities, and post-implementation validation * Maintain strong operational controls across supported platforms * Support audit, compliance and user access review activities * Document support procedures, recovery processes, and system dependencies * Identify operation risk and implement preventive controls to improve platform resilience ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [JavaScript? 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