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# Security Operations Center Operator

- **Company:** Titan Security Group
- **Location:** Chicago, United States
- **Salary:** $45,760.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Cyber Security, Computer Literacy, Microsoft Office, Microsoft PowerPoint
- **Published:** September 29, 2026
- **Apply:** https://startup.jobs/security-operations-center-operator-titan-security-group-10213658

## About the Role

Due to the nature of this assignment, special attention is paid to those candidates that are able to successfully demonstrate: A work history illustrating a progressively increasing security/customer service related skill sets and responsibilities with an emphasis in a supervisory capacity work, communication center protocol, knowledge of security operations, in addition to an advanced level computer proficiency/technological skills, specifically as it relates to established physical security needs.

Having any, or a combination of the above listed attributes may increase your chances of selection

Qualifications & Benefits:

Education and/or Experience: High School diploma or general education degree (GED) and 2 years prior satisfactory employment as a security officer or in a customer service position. Experience in a heavy volume call center and dispatch preferred. Must be at least 20 years of age.

Certificates, Licenses, Registrations: Ability to acquire and maintain a valid PERC Card, including state accredited training requirements.

Language Skills: Must have the ability to read, write, speak, and understand English.

Computer Skills: Proficiency with Microsoft Office software (Word, Access, Excel, PowerPoint).

Other Qualifications: Ability to pass pre-employment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you.

## Description

* Push/Report all appropriate operational matters in real-time directly to the SOC Manager, Director of Operations and members of senior management.
 * Provide excellent Customer Service to all parties encountered while on duty.
 * Acts on all customer service related calls and either resolves them personally or refers issues to the appropriate individuals. Manage communications for emergency and non-emergency calls-for-service, to include; phone and email workstations. Monitor email inboxes, work order service requests and all communications devices; prioritize and process incoming information according to procedure.
 * Responsible for establishing, maintaining and reviewing schedules.
 * Assist in the supervision and management of team of security officers, payroll, training, coaching, development and support.
 * Handle all escalated security issues or emergency situations appropriately. Coordinate emergency incidents with Security Team. Notify, assist, and direct external emergency personnel and internal Emergency Response Team as necessary.
 * Acknowledge alarms and dispatch personnel as needed
 * Participate in regular training and scenario based security drills
 * Understand and execute emergency SOC protocols, Understand and execute general service SOC protocols.
 * Perform SOC related projects and tasks as requested by the SOC Manager or Director of Operations
 * Compile daily SOC activities into daily shift reports. Accurately ensure detailed shift pass-downs are issued and followed. Compile monthly, quarterly and annual SOC statistical data. Author incident reports as described in SOC protocols
 * Perform other tasks and duties of a similar nature and scope as assigned


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