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# Service Desk Technician

- **Company:** AMERICAN SYSTEMS
- **Location:** Mechanicsburg, PA, United States
- **Salary:** $50,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Cyber Security, SC Clearance
- **Published:** September 29, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9198710/service-desk-technician

## About the Role

* 1+ years' experience in a Service Desk environment
 * DoD 8570 Certification (Security+ CE or equivalent) required.
 * Secret Clearance!

## Description

As a Service Desk Technician you will have the opportunity to do the following:

 * Provide first-level contact and problem resolution for all users with assigned software application problems.
 * Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
 * Respond to users requests for technical assistance in person, via phone or electronically.
 * Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
 * Assist with installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation
 * Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead
 * Inform and meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation


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