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# Desktop Support Technician

- **Company:** CareerCircle
- **Location:** Pontiac, MI, United States
- **Experience:** Starter
- **Salary:** $41,600.0 - $45,760.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Health Informatics, CompTIA Network+, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Microsoft Software, System Center Configuration Manager, Networking Basics, Network Connections, Windows Remote Assistance, TCP/IP, Wi-Fi Technology, Enterprise Software Applications, Connectivity Problems, Office365, Software Troubleshooting, Microsoft InTune, Computer Equipment, Deployment Automation, Laptops
- **Published:** September 29, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/mi/pontiac/cb013e15-e97a-43e8-ac3e-ddb9a8eb8b70

## About the Role

CompTIA A+
Communication
Microsoft 365
Asset Tracking
Problem Solving
Desktop Support
Customer Service
Microsoft Office
Active Directory
CompTIA Network+
Technical Issues
Operating Systems
Technical Support
Help Desk Support
Microsoft Windows
Business Valuation
Service Management
Endpoint Management
Full Stack Development
Wireless Communications
Network Troubleshooting
Business Transformation
Virtual Private Networks (VPN)
Troubleshooting (Problem Solving)
Dynamic Host Configuration Protocol (DHCP)
Information Technology Infrastructure Library
Microsoft Intune (Mobile Device Management Software), * 1-3+ years of desktop support, help desk, or IT support experience in an enterprise environment.

 * Experience troubleshooting desktop hardware, software, operating systems, and peripheral devices.
 * Strong knowledge of Microsoft Windows 10/11 and Microsoft Office 365 applications.
 * Experience supporting laptops, desktops, printers, scanners, and mobile devices.
 * Working knowledge of Active Directory, user account administration, and password resets.
 * Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
 * Experience working with ticketing systems to document and manage support requests.
 * Strong verbal and written communication skills with the ability to support both technical and non-technical users.
 * Excellent customer service and problem-solving abilities., * Experience supporting healthcare, hospital, or clinical environments.
 * Experience with workstation imaging and deployment tools.
 * Familiarity with Microsoft Intune, SCCM, or other endpoint management solutions.
 * Knowledge of ITIL processes and service management best practices.
 * Certifications such as CompTIA A+, Network+, Microsoft, or equivalent are a plus., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Communication
Microsoft 365
Asset Tracking
Problem Solving
Desktop Support
Customer Service
Microsoft Office
Active Directory
CompTIA Network+
Technical Issues
Operating Systems
Technical Support
Help Desk Support
Microsoft Windows
Business Valuation
Service Management
Endpoint Management
Full Stack Development
Wireless Communications
Network Troubleshooting
Business Transformation
Virtual Private Networks (VPN)
Troubleshooting (Problem Solving)
Dynamic Host Configuration Protocol (DHCP)

## Description

We are seeking a Desktop Support Technician to provide hands-on technical support for end users in a healthcare environment. This individual will be responsible for supporting desktop hardware, software applications, mobile devices, and peripheral equipment while ensuring a high level of customer service for clinical and administrative staff. The ideal candidate will possess strong troubleshooting skills, experience supporting Microsoft technologies, and the ability to work effectively in a fast-paced environment., * Provide Tier I/II desktop support for end users through onsite and remote assistance.

 * Troubleshoot and resolve hardware, software, operating system, and connectivity issues for desktops, laptops, printers, scanners, and other peripheral devices.
 * Install, configure, image, and deploy Windows-based workstations and laptops.
 * Support Microsoft Windows operating systems, Microsoft Office applications, and other enterprise software.
 * Diagnose and resolve network connectivity issues including Wi-Fi, VPN, and printer connectivity problems.
 * Perform workstation setup, relocation, upgrades, and hardware refresh activities.
 * Support user onboarding and offboarding activities, including account setup, hardware deployment, and access requests.
 * Maintain and support desktop hardware inventory and asset tracking processes.
 * Document incidents, service requests, troubleshooting steps, and resolutions within the organization's ticketing system.
 * Escalate complex technical issues to appropriate infrastructure, networking, or application support teams as needed.
 * Provide exceptional customer service while supporting physicians, clinicians, administrative staff, and other end users.
 * Assist with maintaining a stable and secure computing environment within the healthcare organization., * Desktop & Laptop Support
 * Windows 10/11
 * Microsoft Office 365
 * Hardware & Software Troubleshooting
 * Active Directory
 * Printer & Peripheral Support
 * Ticketing Systems
 * Network Connectivity Support
 * Customer Service
 * Healthcare IT Support


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