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# Genesys Cloud Software Engineer

- **Company:** Genesys
- **Location:** Valencia, Spain
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Agile Methodology, Python (Programming Language), Routing, Salesforce.Com, Service-Oriented Architecture, Scripting, Genesys, Restful APIs
- **Published:** September 29, 2026
- **Apply:** https://www.adzuna.es/details/5902041739

## About the Role

Experiencia trabajando con Genesys Cloud (PureCloud).
Experiencia construyendo flows en Architect y soluciones IVR.
Experiencia con routing en entornos de contact center.
Experiencia en integraciones mediante APIs REST y/o Data Actions.
Experiencia en entornos CCaaS / Contact Center.
Perfil técnico orientado a desarrollo e integración (no soporte puro).
Nivel de inglés B2+ (entorno internacional).
Nivel de español alto/profesional.
VALORAREMOS ESPECIALMENTE
Experiencia con Genesys Engage u otras plataformas de contact center.
Experiencia integrando con CRMs (Salesforce, Dynamics, etc.).
Conocimientos de scripting (JavaScript, Python o similar).
Experiencia en entornos omnicanal.
Conocimiento de arquitecturas orientadas a servicios (SOA) o event-driven.

## Description

Buscamos un perfil técnico, hands-on, con experiencia real en desarrollo e integración sobre Genesys Cloud, orientado a la construcción de soluciones en entornos productivos.
La persona seleccionada participará en la evolución y mejora de una plataforma de contact center enterprise, trabajando en customer journeys, integraciones y optimización de soluciones en producción dentro de un entorno Agile e internacional.
RESPONSABILIDADES
Desarrollar y mantener flows en Genesys Cloud Architect (voz y canales digitales).
Diseñar y ajustar lógica de IVR y routing.
Implementar integraciones mediante APIs REST y Data Actions.
Participar en la construcción de soluciones omnicanal (voz, chat, email).
Colaborar con equipos técnicos y de negocio para mejorar customer journeys.
Analizar, resolver incidencias y optimizar soluciones en producción.
Contribuir a la evolución técnica de la plataforma de contact center.
Trabajar en entornos Agile con equipos distribuidos.


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