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# It Helpdesk Specialist

- **Company:** Smash The Street, Sl
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Issue Tracking Systems, User Provisioning Software, Tablet Computers, User Administration
- **Published:** September 29, 2026
- **Apply:** https://www.buscojobs.com.es/it-helpdesk-specialist-en-madrid-ID-373327490

## About the Role

Key Requirements: - 3 years of experience in IT support, helpdesk, or a similar role.

 - Solid knowledge of Windows environments, Microsoft 365, and common business applications.
 - Familiarity with ticketing tools and remote support.
 - Basic understanding of networks, hardware, and user access management.
 - Strong problem-solving skills and a patient, service-oriented attitude.
 - Ability to juggle multiple requests and prioritise under pressure.
 - Fluent English and Spanish; additional languages (Portuguese, Italian) are a plus.
 - A proactive, roll-up-your-sleeves attitude and genuine willingness to help.

## Description

At Street Smash Burgers, we believe that the success of a growing brand starts with the people who build it every day.We are a young, ambitious company with a presence in Portugal, Italy, Switzerland, and Spain, combining operational efficiency, innovation, and a strong team culture.With an expanding structure and a dynamic environment, we are looking to strengthen our IT area with an experienced, self-driven, and results-oriented professional.Responsibilities: - Act as the first point of contact for user incidents and requests.- Troubleshoot and resolve issues with computers, printers, email, passwords, applications, and network.- Set up and configure equipment for new hires (laptops, mobiles, accounts).- Manage user provisioning and deprovisioning, permissions, and access rights.- Install, update, and maintain software across devices.- Log and track incidents in the ticketing system, ensuring timely resolution.- Escalate complex issues to Level 2/3 or specialist teams (systems, networks).- Maintain an accurate inventory of company hardware and software.- Support store technology (POS systems, tablets, connectivity) as new locations open.- Continuously improve support processes and documentation.Key Requirements: - 3 years of experience in IT support, helpdesk, or a similar role.- Solid knowledge of Windows environments, Microsoft 365, and common business applications.- Familiarity with ticketing tools and remote support.- Basic understanding of networks, hardware, and user access management.- Strong problem-solving skills and a patient, service-oriented attitude.- Ability to juggle multiple requests and prioritise under pressure.- Fluent English and Spanish; additional languages (Portuguese, Italian) are a plus.- A proactive, roll-up-your-sleeves attitude and genuine willingness to help.What we offer: - The chance to join a solid, growing company with a collaborative culture and team spirit.- Autonomy and direct influence in shaping the IT Department.- Compensation aligned with experience, plus the company's current benefits.- Ongoing training and professional development opportunities.


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