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# System Administrator

- **Company:** Convergence Networks
- **Location:** Yakima, WA, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, Information Systems, Data Recovery, Desktop Computing, Hard Disk Drives, PC Tools, Virtual Private Networks (VPN), Microsoft Office, Microsoft Software, Windows Servers, Routing, Network Administration, Azure Active Directory, Cloud Services, TCP/IP, Backup and Restore, Network Switches, Network Routers, Information Technology Outsourcing, Firewalls (Computer Science), Guidewire PolicyCenter, Information Technology, Laptops, Hardware Infrastructure, 3-tier Architectures, Veeam, Network Server, Servicenow
- **Published:** September 29, 2026
- **Apply:** https://www.careerbuilder.com/job-details/systems-administrator-2-yakima-wa--0018cbee-6a16-44d3-b632-94ceaa498d51

## About the Role

* High school diploma or equivalent.
 * 3+ years of relevant experience which may include Network Administrator, Systems Administrator, or Tier 2 (or similar) in a tiered environment.
 * Excellent troubleshooting skills with IT and related hardware and software components (PCs, laptops, servers, firewalls, switches, routers, hard drives, Windows operating systems, etc.).
 * Previous experience providing onsite and remote/phone support in a fast paced, high-volume environment.

WHAT DO I NEED TO BE A SUCCESSFUL SYSTEM ADMINISTRATOR?

 * Experience/skills in:
 * Maintaining and supporting on-premises Windows servers including Server 2010, 2013, 2016, 2019 and Office 365 administration
 * Windows 10, 11 operating systems and limited Mac desktop operating systems.
 * VPN remote implementation, troubleshooting, and problem resolution
 * Active Directory and Group Policies
 * Azure AD, Azure Backup Tools and Microsoft 365 stack
 * Network, remote and onsite support
 * Knowledge and understanding of:
 * mail flow troubleshooting, TCP/IP and security best practices
 * backup and recovery software and methodologies with tools such as Datto, Veeam and Microsoft Azure
 * firewalls, networking/routing (switches, routers, etc.), and wireless configurations
 * Personal skills and abilities:
 * Dedication to exceptional service through patience, empathy, confidence, solution orientation, follow-up and effective communication.
 * Excellent communication (verbal and written in English; listening and comprehension), documentation (for all levels internally and externally), time management skills.
 * Ability to build rapport and work productively with others (customers and teammates); ability to work independently; and ability to manage conflict and stressful situations.
 * Strong sense of initiative and ownership over work and ability to adapt focus and work as necessary. Ability to work effectively and complete assigned tasks with minimal supervision., * College/associate degree or higher in Information Technology.
 * Understanding of and a background in working within the IT managed services provider business model, particularly in a support role.
 * Experience with ConnectWise, ServiceNow, Ninja, or other similar MSP tools and software.
 * Experience working with Microsoft Office 365 Administration, Microsoft Azure and other Cloud service offerings., Administrative Skills, Apple Desktops, Backup Software, Business Model, Call Volume, Cloud Computing, Communication Skills, Compensation Management, Compensation and Benefits, Customer Relations, Customer Support/Service, Data Collection, Data Recovery, Diversity, Documentation, English Language, Firewalls, Hard Drives, Hardware Components, High School Diploma, Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Laptop PC, Lifting Equipment, Microsoft Active Directory, Microsoft Office, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows Server, Needs Assessment, Network Administration/Management, Network Routers, Network Switching, On Call, On Site Support, Operating Systems, Operations, PC Software, Presentation/Verbal Skills, Problem Solving Skills, Reimbursement, SET (Secure Electronic Transaction), Security Monitoring, ServiceNow, Systems Administration/Management,
Team Building, Team Lead/Manager, Team Player, Technical Strategy, Technical Support, VPN (Virtual Private Network), Willing to Travel

## Description

The System Administrator is a Tier 2 technician who acts as a point of escalation for the Service Desk Administrator staff within our Service Teams. The System Administrator is a key part of our service experience by responding to and resolving incoming IT requests and alerts from our customers - over the phone, through email, and in person when needed. The System Administrator position will spend the bulk of their time within service support's daily operations working with a myriad of business, technologies, applications and personalities to solve issues and tickets.

The System Administrator works closely with their Team Leader to create a training feedback loop for the Service Desk Administrators, empowering them with the knowledge to grow professionally and increase their first call resolution percentage, and decrease ticket escalations. They also work closely with System Administrators on other support teams to ensure that only actionable tickets are hitting the support boards, and that those are resolved within an acceptable timeframe. This position operates at a very fast pace and must be comfortable handling high volumes of request tickets and phone calls. Success within this role is to work with peers, leaders and other departments to reduce the number of tickets generated daily and increase first call resolution.

WHAT DOES OUR SYSTEM ADMINISTRATOR DO?

 * Act as the primary escalation point for our Service Desk Administrators, handling customer facing service tickets that require a higher technical skillset, or simply more time than our service desk staff can provide.
 * Be responsible for maintenance tickets generated by client infrastructure, either resolving the tickets, or ensuring they are actionable before escalating them to a Tier 3 Network Administrator (NA).
 * Be responsible for the health, maintenance, and documentation of assigned client network infrastructures. Typical clients will be in the small to medium size and a high volume of variable priority and complexity of tickets (both incidents and pro-active maintenance), excluding projects, is to be expected. It is expected the majority of this work can happen during normal business hours. It is expected a limited number of client maintenance tasks will require some work outside of normal business hours.
 * Handle overflow inbound call volume during busy times.
 * Act as the on-call support on a rotational basis., * Position may require hours that exceed normal working hours per day during peak periods; on-call or travel work may include nights or weekends
 * Position requires regular contact with others - in meetings, by phone or by email.
 * Interactions focus on data collection, problem solving, needs analysis and technical training development. Interactions are initiated in person or electronically.
 * Position may require some travel to Convergence or client sites


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