> Markdown version of [/jobs/ext/3139795-senior-it-customer-support-analyst-desktop-support](https://www.wearedevelopers.com/jobs/ext/3139795-senior-it-customer-support-analyst-desktop-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Customer Support Analyst, Desktop Support - **Company:** KBR Inc - **Location:** Houston, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, BASIC (Programming Language), Collaborative Software, Information Systems, Desktop Computing, Networking Basics, SAP (Applications), TCP/IP, User Environment Management, Wi-Fi Technology, Computer Networking Systems, Enterprise Software Applications, Peripherals, Microsoft InTune, Information Technology, Servicenow, Unified Endpoint Management - **Published:** September 29, 2026 - **Apply:** https://dejobs.org/x/x/D43828B68E234FC0B7E5732EAC46A73F/job/ ## About the Role * Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and experience. * 2+ years of desktop support, deskside support, or IT customer support experience in a corporate environment. * Experience supporting Microsoft Windows environments, endpoint hardware, and common enterprise applications. * Experience using ServiceNow or a comparable ticketing/IT service management platform. * Ability to lift and move IT equipment as required and travel locally to support business needs. Technical Expertise * Working knowledge of Windows 11, Microsoft 365, Teams, and common enterprise desktop technologies. * Experience troubleshooting hardware, peripherals, printers, and mobile devices. * Familiarity with device imaging, deployment, asset management, and endpoint support processes. * Understanding of networking fundamentals, including Wi-Fi, TCP/IP, and basic connectivity troubleshooting. * Strong customer service, communication, and problem-solving skills. * Ability to work independently while collaborating effectively with a distributed IT team., * Experience supporting virtual desktop infrastructure (VDI) environments. * Familiarity with Microsoft Endpoint Manager, Intune, or similar endpoint management tools. * Exposure to Cisco networking technologies and enterprise server environments. * Experience with SAP or other asset management systems. * CompTIA A+, Network+, ITIL Foundation, or Microsoft endpoint administration certifications. ## Description KBR is hiring a Senior IT Customer Support Technician to provide Tier 2 desktop and deskside support for end-user computing hardware, software, and peripherals in a Microsoft Windows 11 environment. This role serves as the on-site technical point of contact for device deployments, incident resolution, hardware lifecycle activities, and day-to-day technical support. The ideal candidate will troubleshoot and resolve a wide range of hardware, software, and connectivity issues while delivering excellent customer service and partnering with specialized IT teams to support business operations., * Provide Tier 2 desktop and deskside support for laptops, desktops, printers, mobile devices, and related peripherals. * Troubleshoot and resolve issues involving Windows 11, Microsoft 365, Teams, authentication services, and end-user applications. * Stage, image, configure, deploy, and replace end-user computing equipment. * Maintain accurate asset inventory records and support equipment tracking using ServiceNow or similar ITSM platforms. * Perform hardware diagnostics, repairs, and warranty support coordination with vendors and manufacturers. * Support user onboarding, device refresh programs, data migrations, and equipment recovery activities. * Assist with conference room technology, audiovisual equipment, and collaboration tools. * Perform basic network and connectivity troubleshooting and escalate issues to appropriate technical teams when required. * Document incidents, service requests, troubleshooting activities, and knowledge base content. * Participate in on-call, after-hours, and local site support activities as needed. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Robots are coming into the wild! 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