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# Technology Helpdesk Technician

- **Company:** Monadnock Regional School District
- **Location:** Swanzey, NH, United States
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Software Applications, Computer Networks, Issue Tracking Systems, Microsoft Office, Networking Basics, Networking Cables, Peripherals, Computer Equipment, Gsuite
- **Published:** September 29, 2026
- **Apply:** https://www.juju.com/job/16_afc14ce1

## About the Role

* High school diploma or equivalent.
 * A+ certification a plus but not required., * Excellent oral and written communication.
 * Proficient with technology, including relevant software applications.
 * Preparing and maintaining accurate records.

Knowledge:

 * Computer hardware fundamentals.
 * Software fundamentals.
 * Network fundamentals.
 * Mobile device fundamentals.

Abilities:

 * Adapting to changing work priorities.
 * Communicating with diverse groups and individuals.
 * Understanding detailed information and data.
 * Collaborating and working as part of a team.

## Description

* Account creation, including onboarding/offboarding of users.
 * Mobile device management (MacOS and iOS).
 * Installing, maintaining, troubleshooting, repairing and moving PCs, laptops, Chromebooks, peripherals such as projectors, network printers and other equipment in Microsoft Windows, Apple MacOS, and Google for Education environments.
 * Work with the Network Administrator to troubleshoot network performance and connectivity issues including running and terminating network wiring.
 * Support end users of software such as Microsoft Office, Google Suite and other applications.
 * Work and prioritize tasks via a Help Desk ticket system to include documenting and recording all repairs and end user requests.
 * Travel to any of the locations within the district for support, repair and/or transport of equipment.
 * Respond to end user needs in a professional and respectful manner, both verbally and in writing.
 * Perform PC imaging and install software applications locally and/or over the network.
 * Assist in procurement, as well as maintaining a district-wide software and hardware inventory.
 * Complete other duties as assigned by the Director of Technology.

Other duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
Working Environment:The usual methods of performing the job of Technology Helpdesk Technician may require the following physical demands:

 * Minimal amount(s) of: lifting, carrying, pushing and/or pulling.
 * Moderate amount(s) of: fine finger dexterity, repetitive motion(s), walking, bending/squatting.
 * Significant amount(s) of: mental attention/focus, speaking, listening.


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