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# IT Help Desk Specialist

- **Company:** Express Employment International
- **Location:** Springfield, IL, United States
- **Salary:** $52,000.0
- **Contract:** Temporary contract
- **Skills:** Business Software, Common Desktop Environments, Issue Tracking Systems, Software Troubleshooting
- **Published:** September 29, 2026
- **Apply:** https://www.dice.com/job-detail/4b7ab442-9a66-455d-ba6b-177045ccbb1b

## About the Role

* Help desk, desktop support, or other technical support experience is welcome
 * Familiarity with Windows-based systems and common business applications
 * Strong troubleshooting and problem-solving skills
 * Good communication and customer service skills
 * Ability to prioritize multiple requests in a fast-paced environment
 * IT-related education, certifications, or technical training are a bonus

## Description

Love solving tech problems and helping people get back to work? Join a large, established organization in the Springfield area as a Help Desk Specialist. You\'ll gain hands-on experience supporting a wide range of users, systems, and technology in a collaborative, professional IT environment., * Troubleshoot and resolve common desktop and application problems

 * Support users in person, by phone, by email, and through a ticketing system
 * Document support requests, troubleshooting steps, and resolutions
 * Escalate more complex technical issues when appropriate
 * Provide timely, professional, customer-focused support


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