> Markdown version of [/jobs/ext/3141311-help-desk-support-technician](https://www.wearedevelopers.com/jobs/ext/3141311-help-desk-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Support Technician

- **Company:** THE JUDGE GROUP, INC.
- **Location:** Creve Coeur, MO, United States
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, User Authentication, Multi-Factor Authentication, Identity and Access Management, Issue Tracking Systems, User Provisioning Software, Office365, User Accounts
- **Published:** September 29, 2026
- **Apply:** https://www.dice.com/job-detail/aad20818-d19a-4480-851a-07439e961e1a

## About the Role

* Previous experience in a Help Desk, Service Desk, Technical Support, Desktop Support, or Customer Support environment.
 * Experience administering and supporting Active Directory user accounts.
 * Familiarity with Microsoft 365 applications and services.
 * Knowledge of MFA, account authentication, and Microsoft Authenticator.
 * Strong verbal and written communication skills.
 * Ability to effectively assist non-technical users.
 * Strong troubleshooting and problem-solving abilities., * Experience supporting large-scale onboarding, migration, or user enablement initiatives.
 * Experience working in a call center, help desk, or high-volume support environment.
 * Familiarity with ticketing systems and support documentation processes.
 * Basic understanding of identity and access management concepts.

Preferred Skills

 * Active Directory administration
 * Password reset and account recovery
 * Microsoft 365 support
 * Multifactor Authentication (MFA)
 * Microsoft Authenticator
 * User provisioning and account access
 * Technical troubleshooting
 * Customer service and user support
 * Documentation and ticket management
 * Communication and interpersonal skills

## Description

We are seeking Level 1 Help Desk Support Technicians to support a large-scale employee onboarding initiative impacting approximately 17,000 frontline employees. This team serves as the first point of contact for users requiring assistance with account access, password resets, multifactor authentication enrollment, and Microsoft 365 login support.

This position is ideal for candidates who enjoy helping others, providing excellent customer service, and resolving technical issues in a fast-paced support environment.
Responsibilities

 * Provide Level 1 technical support for user account access and authentication issues.
 * Reset passwords and unlock user accounts within Active Directory.
 * Assist employees with account setup and access-related requests.
 * Support multifactor authentication (MFA) enrollment and Microsoft Authenticator setup.
 * Troubleshoot Microsoft 365 login, password, and authentication issues.
 * Guide users through basic technology onboarding processes and account activation.
 * Document support requests, troubleshooting steps, and resolutions within the ticketing system.
 * Escalate complex technical issues to appropriate support teams as needed.
 * Deliver a positive customer experience while supporting a high volume of end users., * Weekend night schedule supporting critical onboarding and account access activities.


## Related Videos

- [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Web Scraping, AI Agents, and the Future of Open Source - Kevin Lewis (Apify)](https://www.wearedevelopers.com/videos/1910-web-scraping-ai-agents-and-the-future-of-open-source-kevin-lewis-apify)

## Related Articles

- [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023)
- [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)