> Markdown version of [/jobs/ext/3142525-it-help-desk-support-level-ii](https://www.wearedevelopers.com/jobs/ext/3142525-it-help-desk-support-level-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Support - Level II - **Company:** K2 STAFFING LLC - **Location:** Cleveland, OH, United States - **Experience:** Experienced - **Salary:** $49,920.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Antivirus Softwares, Systems Engineering, VoIP, Cloud Computing, CompTIA Security+, Computer Networks, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Event Logging, Microsoft Exchange Server, File Server, Networking Hardware, Web Portals, Windows Servers, Server Administration, Firewalls (Computer Science), Cisco - **Published:** September 29, 2026 - **Apply:** https://www.juju.com/job/16_2a8194b716 ## About the Role * Having worked in an MSP environment is a plus! * Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory * 2-3 years of experience in a client-facing environment such as sales engineering * Connectwise RMM and Autotask PSA Experience a plus * Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology * Possesses strong organizational and time-management skills * Experience writing proposals for and implementation of technical solutions to fulfill business needs * Results-oriented, self-motivated, energetic, professional, reliable, and a team player * Strong understanding of technology and business productivity systems * Experience with RMM (remote monitoring and management) tool a plus * Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills * Sales training experience is a plus * Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) * CompTIA Net+ and/or CompTIA Security+ * MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) * CCNA or CCIE-Cisco certifications a real plus ## Description Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties., * Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. * Provisioning and system setup for new hires. * Prioritize incidents and service requests according to defined processes to meet defined SLAs. * Use remote tools and diagnostic utilities to aid in resolving support requests. * Server administration via Active Directory, File & Print services, DNS, DHCP. * Install antivirus software and ensure virus definitions are up to date. * Server administration via Active Directory, File & Print services, DNS, DHCP. * Network firewall and switch administration and maintenance. * Optimizing and maintaining network software and hardware * Building and deploying file servers and cloud computing solutions * Configuring and deploying VOIP solutions * Manage Microsoft Exchange Server * Telephone solutions * Monitors alert systems and take appropriate action as per guidelines. * Ability to use various messages in an event log to affect repairs. * Receive escalated service requests requiring an enhanced response. ## Related Videos - [WeAreDevelopers LIVE - Playing in Production](https://www.wearedevelopers.com/videos/100363-wearedevelopers-live-playing-in-production) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [De-bloating the Web: The "Ecosystem Performance" Initiative (e18e)](https://www.wearedevelopers.com/videos/1991-de-bloating-the-web-the-ecosystem-performance-initiative-e18e) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)