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# Desktop Support Technician

- **Company:** Insight Global
- **Location:** New York, NY, United States
- **Salary:** $45,760.0 - $54,080.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Active Directory, Microsoft Outlook, Desktop Computing, Network Protocols, Laptops
- **Published:** September 29, 2026
- **Apply:** https://www.juju.com/job/14_1b04635e

## About the Role

* 1+ year as a Desktop Support Technician
 * Strong hardware/software support for desktop, laptop & mobile devices
 * Heavy Microsoft Outlook troubleshooting experience (Excel, Outlook, Word)
 * Exposure/experiencing troubleshoot Mac products
 * General knowledge of IP connectivity & networking protocols, active directory, etc.
 * Excellent customer service/ability to interact with clients

## Description

An employer is looking for a Desktop Support Technician for an enterprise healthcare organization in New York City. This individual will be joining a team of 4/5 other technicians who are responsible for supporting the corporate users; this comprises of approximately 4,000 users. You will work alongside the other technicians in providing dedicated support to all desktop issues for this group. The team receives approximately 30-40 tickets a day and this person should expect to receive/resolve around 10 tickets a day. Issues involve both software and hardware problems for desktops, laptops, and mobile devices. This person needs to have excellent client interfacing experience; they will be supporting some executive level employees and will be working independently for the most part.


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