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# IT Help Desk (Hybrid/Remote)

- **Company:** ALTRES
- **Location:** Kaneohe, HI, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $52,000.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Software Deployment
- **Published:** September 29, 2026
- **Apply:** http://www.realjobshawaii.com/applications/new?job_id=54957

## About the Role

* 2+ years of proven experience in IT help desk or technical support.
 * Strong problem-solving skills with the ability to analyze and resolve technical issues efficiently.
 * Excellent interpersonal and relationship management skills.
 * Ability to clearly explain technical information to non-technical users.
 * Strong documentation skills with attention to detail.
 * Effective verbal and written communication abilities.
 * Must reside on O'ahu and be able to commute to Kaneohe as needed.

## Description

A local organization is seeking an IT Help Desk Technician to join their team and provide critical technical support to staff. This hybrid position is based on O'ahu, with responsibilities supporting a hospital in Kaneohe. The schedule runs Monday-Friday from 4:30pm-1:00am with flexibility to report on-site as needed. The ideal candidate is detail-oriented, customer-focused, and able to troubleshoot effectively while maintaining strong communication with end users., * Serve as the first line of support by reviewing and categorizing incoming tickets daily, routing, resolving, or escalating as appropriate.

 * Answer help desk calls and collect detailed staff and device information.
 * Deploy, track, and manage computers and user assignments within the ticketing system.
 * Assist users with file backups to OneDrive and ensure proper synchronization of desktop and local files.
 * Perform operating system updates, software installations, and application upgrades on a regular basis.
 * Maintain accurate documentation of support requests and solutions.
 * Provide clear and user-friendly technical guidance to staff of varying technical proficiency.


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