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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Technician (Hybrid) - **Company:** Motorola Solutions, Inc. - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $85,000.0 - $110,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Suite, Databases, Relational Databases, Database Queries, Web Portals, Microsoft SQL Server, Network Architecture, Product Software Implementation Methods, Software Systems, Load Balancing, Database Performance, Fortinet - **Published:** September 29, 2026 - **Apply:** https://motorolasolutions.wd5.myworkdayjobs.com/Careers/job/Ohio-US-Offsite/Technical-Support-Technician--Hybrid-_R67224 ## About the Role At Motorola Solutions, everything starts with our people. We help people be their best in the moments that matter. As a Senior Technical Support Engineer, you will work in a people-first culture to support and configure critical hardware and software implementations for our customers. This position is a remote role in the United States and serves as a vital technical touchpoint. Because public safety never sleeps, the hours for this position include nights, weekends, and holidays, alongside a rotational on-call responsibility to help ensure support is always active. We welcome candidates with a Bachelor's degree or equivalent practical experience who are passionate about using their technical expertise to keep critical public safety networks running smoothly., * Problem Solving to efficiently diagnose, isolate, and resolve multifaceted software and hardware issues * Client Engagement to represent the organization and manage customer relationships with high professionalism * On-Call Rotation to actively participate in rotational, off-hour duties for system-critical issues Preferred Qualifications * Advanced expertise in PremierOne Application Suite or similar high-availability public safety platforms * Hands-on network infrastructure experience with F5 Load Balancers and Fortigate firewalls * Deep knowledge of relational database query writing, optimization, and SQL Server indexing, * Bachelors degree or 3+ years of relevant experience * Must be able to obtain background clearance as required by government customers * Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position ## Description ***The hours for this position include nights, weekends, and holidays. This role also has an On Call responsibility.***, Customer Implementation & Support * Configure and support complex hardware and software systems deployed in public safety customer environments * Resolve highly critical customer issues received via phone, email, and web portal with outstanding professionalism * Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions System Diagnosis & Optimization * Troubleshoot and analyze intricate system-level software, networking, and third-party components * Identify root causes of application failures and implement corrective measures to prevent recurrences * Maintain continuous operational availability of local and remote customer implementations Technical Collaboration * Work effectively as a self-directed technical resource and as a highly collaborative team member * Share domain knowledge regarding application behavior and database performance with internal engineering groups * Participate in a rotational off-hours on-call schedule to support emergency system restoration, * Database & OS Administration to configure and maintain MS SQL Server and MS Windows Server environments * Performance Analysis using MS Ops Manager and desktop operating systems to identify performance bottlenecks * Network & Infrastructure troubleshooting including basic routing, firewalls, and security rules ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [De-bloating the Web: The "Ecosystem Performance" Initiative (e18e)](https://www.wearedevelopers.com/videos/1991-de-bloating-the-web-the-ecosystem-performance-initiative-e18e) - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [From clicks to cribs - How to find your dream home with web scraping](https://www.wearedevelopers.com/videos/767-from-clicks-to-cribs-how-to-find-your-dream-home-with-web-scraping) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology)