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# Technical Support Technician

- **Company:** PrideStaff
- **Location:** Bend, OR, United States
- **Salary:** $52,000.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** BASIC (Programming Language), Network Administration, System Testing, Software Troubleshooting
- **Published:** September 29, 2026
- **Apply:** https://www.juju.com/job/16_073fcb19

## About the Role

* Strong background in electrical and/or mechanical troubleshooting. Experience with hand tools and digital multimeters is required.
 * Understanding of basic control circuits, switches, relays, motors, fuses, and wiring. Ability to read (or learn to read) electrical schematics and mechanical drawings.
 * Ability to clearly explain complex technical procedures to customers with varying levels of mechanical experience.
 * Ideal candidate backgrounds include industrial maintenance, automotive/diesel/heavy equipment repair, mechatronics, welding/fabrication equipment, or military electrical/mechanical occupations.
 * Ability to train in-house with the potential to travel (50-75%) for field service, installations, and repairs once fully trained.

You should be proficient in:

 * Customer Service
 * Troubleshooting Skills
 * CNC Machine Repair
 * Equipment Repair & Maintenance
 * Troubleshooting CNC Machines

## Description

PrideStaff is seeking a hands-on, mechanically and electrically inclined CNC Technical Support Specialist for a premier industrial machinery manufacturer in Bend.

Please note: This is an industrial machinery technical support role-not an IT, network administration, or desktop support position.

In this role, you will provide remote diagnostics, troubleshooting, and support for heavy CNC cutting machinery, motion-control systems, and plasma cutting equipment. If you are driven by a strong mechanical curiosity and love figuring out how physical machines work, this opportunity offers high growth potential-including future field service travel opportunities.
Key Responsibilities

 * Assist customers via phone, email, and remote tools to diagnose mechanical, electrical, software, and motion-control issues.
 * Walk customers through component isolation, system testing, and electrical diagnostics using digital multimeters, schematics, and wiring diagrams.
 * Diagnose issues involving motors, drives, relays, sensors, power supplies, gearboxes, gantry assemblies, and torch alignment.
 * Assist with machine startup, calibration, preventive maintenance, and basic CAD/CAM or controller software troubleshooting.
 * Document technical resolutions within CRM systems and coordinate replacement parts and warranty claims.


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