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# IT Tech Support/HelpDesk

- **Company:** SGS Technologie
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Business Software, Microsoft Outlook, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hard Disk Drives, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Software Engineering, Wi-Fi Technology, Peripherals, Hardware Infrastructure, Servicenow
- **Published:** September 29, 2026
- **Apply:** https://www.thejobnetwork.com/job/222305c0-223b-4ef2-9282-412a8c1af94d/it-tech-supporthelpdesk-only-w-and-locals-only

## About the Role

* Strong experience in desktop & laptop troubleshooting (Windows 10/11)
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 * Hands-on experience with printer setup, configuration, and troubleshooting
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 * Good understanding of hardware components and peripherals
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 * Experience with Active Directory (password resets, user unlocks, basic group management)
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 * Knowledge of ticketing tools (ServiceNow, Remedy, Jira, etc.)
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 * Basic understanding of networking concepts (IP, DNS, DHCP)
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 * Excellent customer service and communication skills
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 * Ability to work independently in an onsite environment
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## Description

We are looking for a Deskside Support Technician to provide hands-on technical support for end users. The ideal candidate will be responsible for troubleshooting and resolving issues related to desktops, laptops, printers, and other IT hardware/software in an onsite environment., n
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 * Provide onsite deskside support to end users for desktops, laptops, and peripherals
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 * Diagnose and resolve hardware and software issues on Windows systems
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 * Install, configure, and troubleshoot printers (local & network printers)
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 * Perform system setups, imaging, OS installations, and upgrades
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 * Troubleshoot issues related to MS Office, Outlook, email, and common business applications
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 * Replace faulty hardware components (RAM, hard drives, keyboards, monitors, etc.)
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 * Provide support for basic networking issues (LAN, Wi-Fi connectivity, VPN access)
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 * Log, track, and resolve incidents using a ticketing system
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 * Escalate unresolved issues to appropriate teams when required
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 * Maintain IT asset inventory and documentation
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 * Ensure adherence to IT policies and security standards
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