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# Help Desk

- **Company:** IDR, Inc.
- **Location:** Nashville, TN, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Cloud Computing, Security Support Provider Interface, Servicenow
- **Published:** September 29, 2026
- **Apply:** https://www.dice.com/job-detail/0dd56e2d-4c37-482b-b613-c3a860202f76

## About the Role

* Experience with ITIL Service Management.
 * Knowledge of Service Desk operations, including call triage and incident creation.
 * Previous experience or exposure to ServiceNow platform.
 * Strong communication skills to liaise with users and team members.
 * Experience working with cloud-based telephony systems is a plus.

## Description

IDR is seeking a Help Desk to join one of our top clients for a remote opportunity. This role involves supporting the operations and maintenance of a critical state eligibility system, providing application, infrastructure, and security support to ensure smooth functionality and modernization efforts. The position is ideal for candidates with a strong background in IT service management and incident resolution., * Provide Tier 1 support to users experiencing technical issues related to eligibility systems and portals.

 * Manage incident creation, assignment, and tracking within ServiceNow.
 * Monitor the status of issues and communicate resolutions effectively to stakeholders.
 * Support modernization projects and system enhancements for state government applications.
 * Work the night shift hours, offering critical technical assistance during overnight and weekend shifts., By submitting this application, you acknowledge and consent to engage in conversation with a recruiter or virtual recruiter from IDR Inc. and its affiliates, and contracted partners by receiving calls, AI-generated calls, texts, or emails to the contact information provided. Please ensure that the contact information provided is one you are permitted to use and are authorized to receive such messages on. If your contact information changes during the application process, please notify IDR promptly. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can opt-out of receiving communications at any time by saying or replying with "STOP" and "HELP" for help. To view our privacy policy, you may access it here (;br>PandoLogic. Keywords: Help Desk Specialist, Location: Nashville, TN - 37203