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# IT Help Desk Support - Level I

- **Company:** K2 STAFFING LLC
- **Location:** North Nassau, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Os Ticket
- **Published:** September 29, 2026
- **Apply:** https://www.juju.com/job/16_b5b42e3316

## About the Role

* 2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support
 * Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification.
 * Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system.
 * Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Kaseya, Datto, Continuum, Connectwise, etc.
 * General understanding of software installation
 * General understanding of printer installation
 * Excellent customer service skills (courteous, tactful, and professional demeanor).
 * Excellent written and verbal communication skills, with experience presenting to groups.
 * Reliable work ethic.

## Description

* Front line defense with customers calling in with technical issues
 * Ability to properly hand calls off to more experienced technicians when needed
 * Following tickets through the process until closure.
 * Password resets
 * IP Phone setup
 * PC setup (i.e. software install, adding domains, etc)
 * IT equipment installation
 * Printer install
 * Assisting onsite technical lead with various IT-related projects.
 * New User On-boarding


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