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# IAM Application Support Lead

- **Company:** Ascii Group, LLC
- **Location:** Charlotte, NC, United States
- **Experience:** Expert
- **Salary:** $124,800.0
- **Contract:** Permanent contract
- **Skills:** ASP.NET, Microsoft Windows, Apache HTTP Server, Apache Tomcat, User Authentication, Bash Shell, Databases, IBM DB2, Linux, Middleware, Perl (Programming Language), Monitoring of Systems, HP Systems Insight Manager, Identity and Access Management, Internet Information Services (IIS), Lightweight Directory Access Protocols (LDAP), Microsoft SQL Server, Oracle (Applications), Windows PowerShell, Software Maintenance, Dynatrace
- **Published:** September 29, 2026
- **Apply:** https://www.dice.com/job-detail/f76bfd83-5ee3-4ba5-8b24-9790f5da1fd2

## About the Role

· 15+ years of experience in Engineering Operations, Application Maintenance, and Production Support.

· Strong hands-on experience supporting Java/J2EE applications.

· Experience with monitoring tools such as Dynatrace, Incident Management, and Change Management.

· Lead day-to-day operations including system upgrades, database patching, certificate renewals, incident triage, and resolution.

· Own application uptime, SLAs, operational KPIs, and executive-level incident communication.

· Drive automation and AI initiatives to improve operational efficiency.

· Manage vendors, budgets, staffing, and stakeholder relationships, including AVP-level stakeholders.

· Strong experience across Windows, Linux, Middleware, and Database environments.

· Experience with IIS, ASP.NET, PowerShell, Shell/Perl scripting, Apache, Tomcat, IBM WAS, Oracle, SQL Server, and DB2.

· Hands-on knowledge of IAM platforms including IBM TIM, ISVG, ISVA, and LDAP.

· Oversee Authentication, Authorization, LDAP integration, and user lifecycle management.

· Drive resolution of cross-stack dependencies and integration issues.

· Ensure compliance with SOX, PCI, ISO, security, audit, and access governance requirements.

· Partner with Security, Engineering, and Architecture teams.

· Develop and implement training plans for the team.

Must-Have Skills:

· 15+ years Engineering Operations / Application Support

· Java/J2EE Production Support

· IAM - IBM TIM / ISVG / ISVA / LDAP

· Incident & Change Management

· Dynatrace / Application Monitoring

· Windows & Linux

· IBM WAS / Apache / Tomcat

· Oracle / SQL Server / DB2

· Automation & Scripting

· Telecom Domain