> Markdown version of [/jobs/ext/3144467-lead-it-support-specialist-fulfillment-center](https://www.wearedevelopers.com/jobs/ext/3144467-lead-it-support-specialist-fulfillment-center). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Lead IT Support Specialist Fulfillment Center

- **Company:** CareerCircle
- **Location:** Cambridge, MA, United States
- **Experience:** Expert
- **Salary:** $52,000.0 - $72,800.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Access, ASP.NET, HTML, PHP (Programming Language), Microsoft Excel, Microsoft Windows, Active Directory, IBM AIX, Apple Mac Systems, IBM System I, Microsoft Outlook, CompTIA Network+, Dynamic Host Configuration Protocol, Desktop Computing, Identity and Access Management, IT Management, Networking Hardware, Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Microsoft Office, Windows Servers, Network Architecture, Microsoft PowerPoint, Azure Active Directory, Cloud Services, Microsoft SharePoint, SQL Databases, VMware VSphere, Wi-Fi Technology, Okta, Microsoft InTune, Computer Equipment, Casper Suite, Visual Basic Language, Servicenow
- **Published:** September 29, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ma/cambridge/9274ef77-ef47-420e-87cb-408876c64e10

## About the Role

Mac OS
Operations
ServiceNow
Zoom Rooms
Communication
Biotechnology
Microsoft 365
Pharmaceuticals
Problem Solving
Microsoft Teams
Customer Service
Active Directory
Asset Management
Deskside Support
Microsoft Outlook
Business Valuation
Docking (Computers)
Endpoint Management
IT Service Management
Full Stack Development
Azure Active Directory
Network Troubleshooting
Business Transformation
Mobile Device Management
Virtual Private Networks (VPN)
Troubleshooting (Problem Solving)
Information Technology Infrastructure Library
Microsoft Intune (Mobile Device Management Software), * Strong experience supporting Windows and Apple laptops/desktops

 * Strong experience with Windows 11 and macOS deployment, imaging, and support
 * Strong experience supporting corporate and BYOD iPhones
 * Strong experience with Microsoft Intune, Endpoint Management, and JAMF for device deployment and mobile device management
 * Strong experience with the Microsoft 365 ecosystem, including Outlook, Teams, OneDrive, and SharePoint
 * Experience with Active Directory, Microsoft Entra ID (Azure AD), and Okta Identity Management
 * Experience supporting Zoom Rooms, Microsoft Teams Rooms, and meeting room technologies
 * Working knowledge of network troubleshooting (Wi-Fi, VPN, docking stations, connectivity issues)
 * Working knowledge of enterprise infrastructure and cloud services

Required:

 * 3 to 5 years of Enterprise IT Experience (Service Desk, Deskside support, Desktop Engineering)
 * Experience supporting executives and VIP users
 * Hands-on experience with onboarding, offboarding, and device provisioning
 * Strong Experience customer service and communication skills
 * Strong troubleshooting skills across endpoint, mobile, collaboration, and productivity technologies
 * Ability to work onsite full-time in Cambridge, MA
 * Familiarity with ITSM ticketing systems such as Freshservice, ServiceNow, or similar platforms

Preferred:

 * Biotechnology, pharmaceutical, healthcare, or other regulated industry experience
 * Strong Experience supporting executives and senior leadership
 * Experience with ITIL or certification, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Low Voltage
Simulations
Communication
Professionalism
Problem Solving
Customer Service
Technical Acumen
Technical Issues
Technical Support
Operating Expense
Business Valuation
Telecommunications
Medical Simulation
Mechanical Aptitude
Microsoft Windows 10
Full Stack Development
Valid Driver's License
Business Transformation
Field Service Management
Hardware Troubleshooting
End-User Training And Support
Troubleshooting (Problem Solving)
Dynamic Host Configuration Protocol (DHCP), Mac OS
Operations
ServiceNow
Zoom Rooms
Communication
Biotechnology
Microsoft 365
Pharmaceuticals
Problem Solving
Microsoft Teams
Customer Service
Active Directory
Asset Management
Deskside Support
Microsoft Outlook
Business Valuation
Docking (Computers)
Endpoint Management
IT Service Management
Full Stack Development
Azure Active Directory
Network Troubleshooting
Business Transformation
Mobile Device Management
Virtual Private Networks (VPN)
Troubleshooting (Problem Solving)

## Description

* Level 1 Service Desk and end-user support
 * Onsite support for:
 + Laptop and desktop computing
 + Mobile device support
 + Workstation setup, deployment, and relocation
 + Deskside troubleshooting and support
 + Conference room and meeting room support
 * Executive and business-facing support with strong communication, customer service
 * Incident, request, and problem resolution in a fast-paced corporate environment
 * New hire onboarding and employee offboarding activities
 * Hardware deployment, asset management, and inventory tracking
 * Documentation of procedures, solutions, and knowledge articles
 * Coordination and escalation of issues with infrastructure, application, and vendor support teams as needed, IBM i
IBM AIX
Planning
Auditing
Scheduling
Communication
VMware VSphere
Building Trust
Microsoft Excel
Windows Servers
Microsoft Office
Microsoft Access
CompTIA Network+
Technical Issues
Material Handling
Computer Hardware
Desktop Computing
Peripheral Devices
Networking Hardware
Local Area Networks
Microsoft PowerPoint
Production Equipment
Relationship Building
Network Infrastructure
PHP (Scripting Language)
Active Server Pages (ASP)
SQL (Programming Language)
HyperText Markup Language (HTML)
Troubleshooting (Problem Solving)
Visual Basic (Programming Language)
+0


## Related Videos

- [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web)
- [Building Multi-Tenant ASP.NET Core Applications: Best Practices and Real-World Solutions](https://www.wearedevelopers.com/videos/1552-building-multi-tenant-asp-net-core-applications-best-practices-and-real-world-solutions)
- [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies)
- [NoLoJS - Avoiding JavaScript Cruft with HTML and CSS - Aaron T. Grogg](https://www.wearedevelopers.com/videos/1806-nolojs-avoiding-javascript-cruft-with-html-and-css-aaron-t-grogg)
- [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops)
- [Developing ASP.NET Core Microservices with Dapr: A practical guide](https://www.wearedevelopers.com/videos/1528-developing-asp-net-core-microservices-with-dapr-a-practical-guide)

## Related Articles

- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)