> Markdown version of [/jobs/ext/3144561-help-desk-technician-iv](https://www.wearedevelopers.com/jobs/ext/3144561-help-desk-technician-iv). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # HELP DESK TECHNICIAN IV - **Company:** General Dynamics Information Technology - **Location:** Colorado Springs, CO, United States (Remote available) - **Experience:** Starter - **Salary:** $76,960.0 - $104,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Cyber Security - **Published:** September 29, 2026 - **Apply:** https://www.builtincolorado.com/job/help-desk-tech-day-shifts-ts-sci-w-polygraph/11408644?handler=ApplyRedirect ## About the Role Provides technical support and troubleshooting for network, desktop, and systems hardware and software. The role requires 5+ years of related experience, technical training, certification or a degree, Security+ CE or another DoD 8570 certification, and a PWS 9.1 certification. Candidates must be U.S. citizens with an active Top Secret/SCI clearance and ability to obtain a polygraph. This is an onsite, day-shift position in Colorado Springs with no travel., Communication, Customer Service, Troubleshooting, 5 + years of related experience, * Education: Technical Training, Certification(s) or Degree * Required Experience: 5+ years of related experience Two certifications are required for the program: 1. Security+ CE or another 8570 Cert 2. PWS 9.1 cert ## Description Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter. HOW A HELP DESK TECHNICIAN IV WILL MAKE AN IMPACT * Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software, Supports financial advisors by servicing client accounts, handling inquiries, preparing appointments, researching issues, entering approved security orders, maintaining records, processing referrals, and completing administrative and compliance-related activities. Provides direct client service through telephone, in-person, and written communication while supporting relationship growth and regulatory requirements. Top Skills: ExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft Word What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. Key Facts About Colorado Tech * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey) * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook) * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute ## Related Videos - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [AI is dead, long live AK](https://www.wearedevelopers.com/videos/1093-ai-is-dead-long-live-ak) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking)