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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # MSP Level 2 IT Systems Support Specialist - **Company:** TeamLogic IT - **Location:** San Ramon, CA, United States (Remote available) - **Experience:** Experienced - **Salary:** $70,720.0 - $89,440.0 - **Contract:** Franchise - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Android Software Development, Antivirus Softwares, Apple IOS, Apple Mac Systems, Software Applications, User Authentication, Microsoft Azure, Backup Devices, Remote Backup Services, Bug Tracking Systems, Business Software, Cloud Computing, Configuration Management, CompTIA Network+, CompTIA Security+, Cyber Security, Information Systems, Computer Networks, System Configuration, Data Recovery, Data Security, Database Connection, Dynamic Host Configuration Protocol, Document Management Systems, Disaster Recovery, Domain Name System (DNS), Multi-Factor Authentication, Email Filtering, Microsoft Exchange Server, Hyper-V, Issue Tracking Systems, Internet Security, Virtual Private Networks (VPN), Microsoft Software, Windows Servers, Network Configuration and Change Management, Network Architecture, Network Connections, Network Monitoring, Network Administration, PCI Data Security Standards, Performance Tuning, Remote Access Technology, Remote Desktop Services, Azure Active Directory, Cloud Services, Remote Service Software, Server Administration, Service Pack, Microsoft SharePoint, TCP/IP, Transmission Control Protocol (TCP), Virtual Local Area Networks, Virtualization Technology, Wireless Access Point, Network Switches, Network Routers, Malware, HybridCloud, Firewalls (Computer Science), Information Technology, Patch Management, Malware Detection, Gsuite, Cloud Migration, Database Backup, Cisco, User Administration, Vmware - **Published:** September 29, 2026 - **Apply:** https://www.careerbuilder.com/job-details/msp-level-2-it-systems-support-specialist-san-ramon-ca--ff2ae0c3-95e2-4e6d-993d-0cd6fe4191cb ## About the Role * 3+ years of hands-on experience working in an MSP in a similar Level 2 support role * Proven track record of exceptional client service and relationship management * Experience working both independently and as part of a technical team * Comfortable working in a fast-paced, multi-client environment Core Technical Skills & Competencies: Network Infrastructure: * Advanced troubleshooting of network connectivity and configuration issues * Experience with routers, switches, firewalls, and wireless access points * VPN setup, configuration, and troubleshooting (site-to-site and client VPNs) * DNS, DHCP, TCP/IP, VLAN configuration and management * Network performance monitoring and optimization Server & Systems Administration, * Customer-first mindset: Ability to translate technical issues into understandable terms and deliver an exceptional client experience * Ownership mentality: Take responsibility for issues from start to resolution * Strong communication: Clear written and verbal skills for both technical and non-technical audiences * Problem-solving: Analytical thinking and ability to diagnose complex issues methodically * Time management: Effectively prioritize and manage multiple tickets and projects * Documentation: Thorough documentation of issues, resolutions, and configurations * Continuous learner: Enthusiasm for staying current with evolving technologies Required Certifications: * CompTIA A+ * CompTIA Network+ * CompTIA Security+ Preferred Certifications (or willingness to obtain): * Microsoft 365 Certified: Administrator Associate * Microsoft Certified: Azure Administrator Associate * Microsoft Certified: Security, Compliance, and Identity Fundamentals * ITIL Foundation * Additional vendor certifications (Cisco, VMware, etc.), Analysis Skills, Android, Antivirus, Artificial Intelligence (AI), Authentication, Best Practices, Bug Tracking Software, Cisco Certifications, Cloud Computing, Communication Skills, CompTIA A+, CompTIA Network+, CompTIA Security+, Configuration Management, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Service Management, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Recovery, Database Backup, Dental Insurance, Develop and Maintain Customers, Disaster Recovery, Documentation, Email Security, Emerging Technology, Environmental Management, Establish Priorities, Firewalls, Google Apps, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Hybrid Cloud, ITIL (IT Infrastructure Library), Identify Issues, Incident Response, Information Technology & Information Systems, Information/Data Security (InfoSec), Internet Security, Laptop PC, Leadership, Leading Edge Technology, Mac Operating System, Malware, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Hyper-V, Microsoft Product Family, Microsoft Remote Desktop Services (fka Terminal Services), Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows Server, Microsoft Windows System Administration, Mobile Devices, Network Administration/Management, Network Configuration Management, Network Connectivity, Network Monitoring, Network Performance/Analysis, Network Routers, Network Switching, On Call, On Site Support, PCI-DSS, Performance Tuning/Optimization, Peripheral Hardware, Philosophy, Presentation/Verbal Skills, Printers, Problem Solving Skills, RMON, Regulatory Compliance, Remote Access, Security Monitoring, Software Administration, Software Installation, Software Patches, Spam Filtering, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Testing, Time Management, Training/Teaching, User Account Administration, VLAN (Virtual Local Area Network), VMWare, VPN (Virtual Private Network), Virtualization, Wireless Communications, Writing Skills, iOS ## Description * 60% Reactive Support: Troubleshoot and resolve escalated technical issues that require your advanced expertise * 40% Proactive Support: Implement improvements, work on small projects, and help clients stay ahead of problems * Provide exceptional remote and on-site support to clients across the Tri-Valley area * Manage and maintain client networks, servers, endpoints (computers, laptops, mobile devices), and cloud services * Work with M365, Google Workspace, and other cloud platforms * Collaborate with team members while maintaining ownership of your assigned challenges * Contribute to our growing AI practice and adopt cutting-edge technologies, * Windows Server administration (Active Directory, Group Policy, DNS, DHCP, File Services) * User account management and permissions troubleshooting * Server backup and recovery solutions (data backup, disaster recovery, business continuity) * Virtualization technologies (primarily Hyper-V) * Remote Desktop Services (RDS) and remote access solutions Endpoint Management: * Windows 11 deployment, configuration, and advanced troubleshooting * macOS and mobile device (iOS/Android) support * Hardware diagnostics and troubleshooting beyond basic repairs * Software installation, updates, and patch management * Printer and peripheral device configuration * System performance optimization and troubleshooting Cloud Services & Applications: * Microsoft 365: Exchange Online, SharePoint, OneDrive, Teams administration * Azure AD/Entra ID: User management, MFA, conditional access policies * Google Workspace: Gmail, Drive, Calendar, Groups administration * Cloud-to-cloud migrations and hybrid environment management * Email security, spam filtering, and email flow troubleshooting * Cloud backup and data protection solutions Security & Compliance: * Implementation and management of security best practices * Multi-factor authentication (MFA) deployment and support * Antivirus/anti-malware management * Security awareness and user education * Basic cybersecurity incident response * Understanding of compliance requirements (HIPAA, PCI-DSS awareness helpful) Software & Applications: * Advanced troubleshooting of business applications (LOB apps, CRM, ERP systems) * Database connectivity and access issues * Software bugs and application crash analysis * Remote support tools and remote desktop protocols Tools & Systems (Preferred): * PSA/Ticketing systems (Autotask, ConnectWise, or similar) * RMM platforms (NinjaOne, Datto, Kaseya, or similar) * Documentation systems (IT Glue, Hudu, or similar) * Remote monitoring and automated patching tools