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# IT Helpdesk Specialist

- **Company:** Street Smash Burgers
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, BASIC (Programming Language), System Configuration, Wi-Fi Technology, Network Routers, Information Technology, Laptops, Gsuite, User Accounts
- **Published:** September 29, 2026
- **Apply:** https://www.adzuna.es/details/5901942285

## About the Role

* Good Working English (B2/C1): Able to hold phone/video calls and text comfortably in English with store teams in Portugal and Italy.
 * Hands-on Hardware & Systems Knowledge: Experience configuring laptops, routers, CCTV cameras, access control, and basic hardware troubleshooting.
 * User & Email Administration: Hands-on experience managing Google Workspace or Microsoft 365, email account creation, and user permissions.
 * Service Mindset & Autonomy: Being comfortable as the main "go-to" IT contact, with a helpful, organized, and problem-solving attitude.

Nice-to-Have

 * Experience or familiarity with POS (Point of Sale) systems in restaurant/retail environments (training on our specific system will be provided).
 * Knowledge of Portuguese or Italian.

## Description

We are looking for ourfirst in-house IT Specialist- a proactive, hands-on professional who will be the go-to person for all internal tech needs. In this role, you will manage day-to-day support, handle employee onboarding, oversee user access, and maintain basic physical IT systems (CCTV, access control, store connectivity) across our international locations., 1. User Onboarding & Account Management

 * New Hire Onboarding & Offboarding: Set up new team members from day one - creating company emails, managing user accounts, assigning permissions, and ordering/preparing equipment (laptops, mobiles).
 * Workspace Administration: Manage corporate users and licensing in Google Workspace / Microsoft 365.

 2. Physical Infrastructure & Store Hardware
 * Security & Access Systems: Install, configure, and maintain security cameras (CCTV) and physical/logical access control systems.
 * Network & Hardware Support: Troubleshoot basic store networks (routers, Wi-Fi, switches) and hardware (printers, screens, laptops).
 * Store IT Setup Support: Assist with preparing and sending IT equipment when new locations open.

 3. International User Support
 * Act as the first point of contact for corporate staff and store managers in Spain, Portugal, and Italy for daily technical issues.
 * Communicate in English with store teams in Portugal and Italy to troubleshoot operational blockers.


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