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# IT Systems and Technical Manager

- **Company:** CDW
- **Location:** Sacramento, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Software as a Service, Cloud Computing, Identity and Access Management, Information Technology Operations, Information Technology
- **Published:** September 29, 2026
- **Apply:** https://www.dice.com/job-detail/afd5f119-8dd4-4956-80cd-7c76751ba492

## About the Role

* 5-10+ years of experience in IT Operations, Systems Administration, Infrastructure, or Technical Support.
 * 2-5+ years of experience managing IT support, help desk, or infrastructure teams.
 * Strong background supporting and administering Microsoft 365, Azure, and Entra ID environments.
 * Experience owning Help Desk operations, service delivery metrics, SLAs, KPIs, and continuous improvement initiatives.
 * Proven ability to manage vendors, service providers, and escalated technical issues.
 * Strong understanding of IT infrastructure, endpoint management, system administration, and support operations.
 * Excellent leadership, communication, and stakeholder management skills., * ITIL and/or ITSM experience.
 * Experience with cloud technologies, SaaS platforms, identity and access management, and endpoint management.
 * Experience supporting hybrid and distributed workforces.
 * Background in process improvement, operational excellence, and service management.

Travel
Up to 50% travel to various organizational locations, including Sacramento and Irvine.
If you have a strong Microsoft infrastructure background, experience leading support and infrastructure teams, and a passion for delivering exceptional IT services, we'd like to hear from you.

## Description

CDW is seeking an experienced IT Systems & Technical Manager to lead IT operations, infrastructure, technical support, and service delivery for a multi-site organization. This is a hands-on leadership role responsible for managing IT staff, overseeing vendors, driving operational excellence, and ensuring a high level of service across the business., * Lead and mentor IT support, systems, and infrastructure teams.

 * Oversee Help Desk operations, ticket management, escalations, SLAs, KPIs, and user satisfaction metrics.
 * Manage day-to-day IT operations, including systems maintenance, upgrades, asset management, and support services.
 * Drive process improvements, automation, documentation, and service delivery excellence.
 * Partner with business stakeholders and vendors to ensure reliable, secure, and effective technology services.
 * Serve as the escalation point for complex technical and operational issues.