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# Configuration Administrator

- **Company:** Usat Post Office Ltd
- **Location:** Epsom, UK
- **Contract:** Permanent contract
- **Skills:** Application Portfolio Management, Configuration Management Databases, Data Integrity, ServiceNow IT Service Management, Information Technology, Cloud Connectors, Servicenow
- **Published:** September 2, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/configuration-administrator/46019815

## About the Role

Requisition ID19034-Posted08/18/#####-Technology (50000000)-Technology Services (60000463)-Wood Street (Admin Site) (141550)-Information Technology-Permanent-Full Time-City of London - and Greater LondonSalar y : Competitive plus comprehensive benefits package Grade: 2A Contract Type: Permanent Location: London Closing Date : Monday 31st August#####6What to expectWe're looking for a highly organised and detail-oriented Configuration Administrator to join our Service Platform team. This is an exciting opportunity to play a key role in maintaining and enhancing the integrity of our ServiceNow platform, supporting the effective management of our Configuration Management Database (CMDB), Application Portfolio, and Service Portfolio environments.As a CMDB Administrator, you will contribute to the delivery of team objectives while demonstrating a strong Postmaster First mindset and embodying Post Office values and behaviours. You'll be responsible for configuring and operating ServiceNow

## Description

CMDB-related modules, executing authorised changes, supporting automation initiatives, and ensuring platform data remains accurate, reliable, and fit for purpose.Working closely with colleagues across Technology and Service Management, you'll help drive continuous improvement, operational excellence, and a culture of collaboration and inclusion.What we can do for youOur business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:25 days annual leave (rising to 30 after 2 years), plus bank holidaysUp to 10% on target bonus opportunityGenerous pension scheme with minimum 10% employer contributionAccess to 24/7 digital GP services and our Employee Assistance Programme6 x Life assurance and income protection after 12 months serviceOver 400 online courses, mentoring, apprenticeships, and development
programmesAccess to our benefits platform for exclusive discounts & savingsTo be successful in this role, you will have;Proven experience working collaboratively with stakeholders and cross-functional teams to deliver business and operational objectives.Experience using ServiceNow administration tools, including CMDB configuration, class and table management, relationship management, update sets, and platform upgrades.Hands-on experience managing CMDB Health, Data Manager functions, discovery source mapping, transform maps, import sets, and reporting.Experience with ServiceNow Discovery, Service Mapping, cloud connectors, and troubleshooting data quality and integration issues.Strong analytical and problem-solving skills with experience resolving data integrity, automation, and technical platform issues.Demonstrable track record of delivering high-quality outcomes, driving continuous improvement, and using data and insights to inform decision-making.About usAt Post Office Ltd, we're proud


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