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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Reliant Trading and Technology Services Ltd - **Location:** Aberdare, UK - **Experience:** Experienced - **Salary:** £26,400.0 - £30,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Software Applications, Business Software, Microsoft Outlook, Business Systems, Desktop Computing, Issue Tracking Systems, Local Area Networks, Microsoft Servers, Networking Basics, Productivity Software, Remote Service Software, Security Support Provider Interface, EndPointSecurity, Wi-Fi Technology, Diagnostic Tools, Peripherals, Information Technology, Network Support, Laptops, User Administration, User Accounts - **Published:** September 2, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=412166174114163c ## About the Role At least 2 to 4 years of experience in IT support, desktop support, service desk, technical support, systems support, or a similar role. Technical Knowledge Good understanding of Windows computers, Microsoft 365, hardware troubleshooting, software installation, printers, user accounts, and basic networking. Troubleshooting Ability to investigate technical problems logically and identify practical solutions. Qualifications A relevant qualification in Information Technology, Computer Science, Computing, Networking, or a related field is preferred. Tooling Experience using Microsoft 365, Windows operating systems, remote support tools, ticketing systems, and basic network troubleshooting tools. Communication Good written and spoken English with the ability to explain technical issues clearly to non technical users. Mindset Patient, practical, organised, security conscious, detail oriented, and comfortable managing multiple technical support requests while maintaining good service standards. ## Description Reliant Trading and Technology Services Ltd is looking for an IT Support Technician to provide day to day technical support across our business operations in Aberdare, Wales. You will help maintain reliable access to computers, business applications, user accounts, printers, networks, and other workplace technology. The role is suited to someone who enjoys solving technical problems, supporting users, and keeping systems running smoothly. You will work closely with colleagues across operations, administration, customer service, and commercial teams to resolve technical issues and support the effective use of business technology. Why Work With Us Practical Technology Environment You will work with a range of business systems, desktop equipment, user devices, software applications, and internal technology services. Varied Technical Work The role includes troubleshooting hardware and software issues, setting up user accounts, supporting devices, and assisting with everyday IT requests. Team Collaboration You will work with operational teams and business users who rely on responsive and practical technical support. Professional Development The position provides opportunities to strengthen your experience in desktop support, Microsoft environments, user administration, networking, and technical documentation. Key Responsibilities Technical Support Provide first line and second line support for desktops, laptops, printers, user accounts, business applications, and other workplace technology. Hardware Support Install, configure, maintain, and troubleshoot computers, monitors, peripherals, mobile devices, and other IT equipment. Software Support Assist users with software installation, configuration, updates, application issues, and general troubleshooting. User Account Administration Create, update, and maintain user accounts, access permissions, passwords, and basic security settings. Network Support Assist with troubleshooting connectivity issues involving local networks, WiFi, internet access, and connected devices. Microsoft Environment Support Support users with Microsoft Windows, Microsoft 365, Outlook, Teams, Word, Excel, and related productivity applications. Ticket Management Record technical issues accurately, track progress, update users, and ensure support requests are resolved within appropriate timescales. Equipment Setup Prepare laptops, desktops, and other equipment for new employees and replacement users. Technical Documentation Maintain clear records of equipment, support procedures, common technical issues, configuration details, and completed work. Security Support Follow company security procedures and assist with antivirus protection, software updates, password practices, access control, and device security. Asset Management Maintain accurate records of computers, devices, licences, accessories, and other technology assets. User Support Explain technical solutions clearly and provide practical guidance to employees with different levels of technical experience. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Fake or News - AI Toothbrushes, Carrier Pigeon Tech & Life on Mars - Krzysztof Cieślak](https://www.wearedevelopers.com/videos/2165-fake-or-news-ai-toothbrushes-carrier-pigeon-tech-life-on-mars-krzysztof-cieslak) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)