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# IT Support / Service Desk Analyst

- **Company:** Kronia
- **Location:** Brighton and Hove, UK
- **Experience:** Experienced
- **Salary:** £72,800.0 - £83,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Bash Shell, Computer Networks, Identity and Access Management, Virtual Private Networks (VPN), Local Security Policy, Uptime, Windows PowerShell, Cloud Services, Single Sign-On, Diagnostic Tools, Scripting, Google Drive, Microsoft InTune, Information Technology, Patch Management, Casper Suite, Gsuite, Zendesk, User Accounts
- **Published:** September 2, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=de525a70cec9e2af

## About the Role

* 4-6 YOE in IT Support.
 * Experience with Google Workspace administration.
 * Strong experience with Jamf Pro (macOS) and Microsoft Intune (Windows).
 * Solid knowledge of macOS and Windows 10/11 environments.
 * Experience with SSO, MDM, identity & access management, and endpoint compliance.
 * Familiarity with networking concepts, VPNs, and troubleshooting tools.
 * Experience creating technical documentation and SOPs.
 * Strong communication, problem-solving, and time management skills.
 * Experience with scripting (Bash or PowerShell) and automation tools.
 * Familiarity with Zendesk or similar service management platforms.

## Description

* Troubleshoot and resolve complex technical issues related to hardware, software, and cloud services.
 * Configure, manage, and maintain macOS and Windows devices using Jamf Pro (Mac) and Microsoft Intune (Windows).
 * Ensure compliance with security policies, encryption standards, and MDM protocols.
 * Administer Google Workspace (user accounts, groups, permissions, and security settings).
 * Support end-user requests related to Gmail, Google Drive, Docs, Sheets, Calendar, and Admin Console.
 * Monitor and maintain IT infrastructure health across systems.
 * Assist with patch management, OS deployment, and automation tasks.
 * Manage user onboarding and offboarding, including device setup and access management.
 * Maintain internal documentation, procedures, and known issue guides.
 * Collaborate with support, systems administrators, and security teams to maintain uptime and improve user experience