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# IT Helpdesk Engineer

- **Company:** Attega Group Ltd
- **Location:** Essex, UK (Remote available)
- **Salary:** £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), IP Addressing, Microsoft Office, Microsoft Software, Networking Basics, Microsoft SharePoint, Cloud Platform System
- **Published:** September 2, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=ef9c5e7cc528364e

## About the Role

* Previous experience working within a 1st Line Support, Helpdesk or Service Desk environment
 * Strong troubleshooting and problem-solving skills
 * Good working knowledge of Windows 7, 10 and 11
 * Experience supporting Microsoft technologies, including:
 * Active Directory
 * Group Policy
 * Office 365, including Exchange, OneDrive and SharePoint
 * Azure, with a basic understanding of cloud environments
 * Basic networking knowledge, including IP addressing, DHCP and DNS
 * Experience working with antivirus solutions such as Sophos
 * Strong communication skills with the ability to communicate effectively with both technical and non-technical users
 * A customer-focused approach with a strong commitment to delivering high-quality support

Personal Attributes:

 * Highly organised with the ability to prioritise and manage a varied daily workload
 * Professional and approachable manner
 * Strong attention to detail
 * Proactive approach to problem-solving
 * Customer-focused and committed to delivering excellent service
 * Ability to remain calm and effective when dealing with technical issues and competing priorities
 * Keen to learn and develop technical knowledge, * Help desk: 1 year (required)

## Description

We are currently recruiting for an experienced 1st Line Helpdesk Engineer to join a leading UK-based Managed Services Provider (MSP)., As a 1st Line Helpdesk Engineer, you will be the first point of contact for clients experiencing IT issues, providing high-quality technical support across a range of Microsoft technologies. You will be responsible for diagnosing and resolving issues remotely and in person, escalating more complex problems where required, and ensuring a professional and customer-focused service at all times., * Provide 1st Line IT support to clients via telephone, email and remote support

 * Act as the first point of contact for technical issues and queries
 * Diagnose and troubleshoot hardware, software and connectivity issues
 * Resolve technical problems wherever possible, escalating more complex issues when required
 * Support users across Microsoft technologies, including Windows and Office 365
 * Provide support across Active Directory, Group Policy and Microsoft 365 environments
 * Maintain accurate IT documentation and knowledge bases
 * Deliver a professional, customer-focused support service both remotely and in person
 * Maintain clear records of support requests and resolutions
 * Participate in an on-call rota providing 24-hour technical support