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# Vial Support Engineer

- **Company:** Level Developments Ltd
- **Location:** Croydon, UK
- **Experience:** Experienced
- **Salary:** £36,000.0 - £42,000.0
- **Contract:** Permanent contract
- **Skills:** 3d Models, Data Analysis, Databases
- **Published:** September 4, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=a8e59c89514bc701

## About the Role

With years of experience and extensive expertise in research, development and manufacturing, Level Developments (www.leveldevelopments.com) delivers a wide range of high-quality precision levelling and angle measurement instruments to a diverse global customer base., We are looking for an experienced, hands-on engineer with a strong background in machine maintenance and repair, who takes pride in keeping equipment running reliably and efficiently.

The ideal candidate is a proactive problem-solver who is methodical and organised, with the confidence to work independently while communicating clearly across the business. You'll be quick to learn and adapt, and motivated to drive continuous improvement across the department., * Practical experience of machine/equipment maintenance and repair (essential)

 * Experience in a manufacturing or production environment (essential)
 * Understanding of mechanical/electrical engineering principles (essential)
 * Excellent computer skills (essential)
 * Experience of preventative maintenance planning (desirable)
 * Higher-level relevant qualification (degree or HND or equivalent) (desirable)
 * Experience of statistical analysis or data interpretation (desirable)
 * Experience with root cause analysis / problem-solving methodologies / quality systems (desirable)
 * Experience of 3D CAD (desirable)

Opportunity

This role offers genuine long-term development within Level Developments. For the right candidate - someone with the motivation, work ethic, and willingness to learn - there is a clear pathway to grow into a senior engineering role as your experience and contribution to the department grows., * Diploma of Higher Education (preferred)

Experience:

 * Engineering: 3 years (required)

Language:

 * English (required)

## Description

We are looking to employ an experienced Support Engineer to join our Vial Production department.

In this role, you will provide technical and engineering support, focusing on equipment reliability, process optimisation, and troubleshooting to enable efficient production, while driving a culture of continuous improvement. Our equipment ranges from simple mechanical machines to fully automated, in-house designed systems.

You will also play a key part in NPI and design-related engineering activities, partnering with senior engineers on product testing and development, as well as supporting production technicians through technical training and mentoring.

Responsibilities include:

 * Drive continuous improvement to production methods, equipment, fixtures and jigs to improve efficiency, quality and performance
 * Manage the equipment database; perform or delegate required service, maintenance and calibration tasks, keeping accurate records
 * Raise and manage ECN's (Engineering Change Notes) and NCR's (Non-conformance Reports) through to completion
 * Investigate and resolve problems on faulty products, and carry out Quality Investigations to deepen understanding of our products and processes
 * Create and edit Works Instructions
 * Support NPI (New Product Introduction) with testing of prototypes and creating documentation
 * Be the first point of call for machine repairs, diagnosing breakdowns and building a knowledge base of routine fixes
 * Proactively identify and address recurring issues to prevent machine breakdowns
 * Manage inventory of spare components
 * Take part in and contribute to design review meetings
 * Support modifications and updates to existing products
 * Undertake detailed product testing and create Inspection Reports
 * Mechanical design of fixtures and jigs to support production and test requirements
 * Aid the training of production technicians on production tasks, equipment, and company systems