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# IT Service Desk Engineer

- **Company:** Workplace IT
- **Location:** Norwich, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £30,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Multi-Factor Authentication, Wi-Fi Technology, Microsoft InTune, Deployment Automation
- **Published:** September 2, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=82bb9f54d025386d

## About the Role

* Strong technical knowledge of Microsoft 365, MFA, Intune, Windows 11
 * Experienced using Autopilot, Anti Virus (TrendMicro), Unifi WIFI and Switches
 * Confident communicator with excellent written and verbal skills
 * Accurate, process driven, and comfortable with repetitive, structured work
 * Proven experience ideally in an MSP or multi-client IT environment preferred.
 * Reliable, resilient, and focused on service excellence, * Are you happy to commute to King's Lynn at least one day per week?
 * Are you comfortable spending your first four weeks at the King's Lynn office as part of the induction?

Experience:

 * IT Service Desk: 2 years (required)
 * Microsoft 365 Administrator: 2 years (required)

## Description

We are seeking a Provisioning (Change Management) Service Desk Engineer to join our dedicated Provisioning team focused on client IT change requests from password changes, user on-boarding and off boarding, MDM profile builds, device builds to SAR requests ensuring accuracy, consistency, and exceptional customer service.

You will be working to a high volume of technical daily tickets, following detailed client processes and collaborating with both internal client IT teams and external users. This is not a First Line Helpdesk role, it suits someone who thrives in a planned, measurable environment rather than reactive troubleshooting., * Execute user IT change requests including Microsoft 365, MFA, and Intune setups

 * Manage user creation, decommissioning, permissions, and password resets
 * Follow structured client procedures and update tickets in real time
 * Communicate with end users by phone, email and the ticket
 * Update ticket status and work completed real time in our PSA (ConnectWise).
 * Work collaboratively with the Provisioning Coordinator to manage ticket allocation
 * Identify and report process gaps to help improve workflows and documentation
 * Maintain consistent performance managing 20 to 30 tickets per day