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# IT Service Desk Analyst

- **Company:** Greenhalgh Kerr
- **Location:** Wigan, UK
- **Salary:** £26,500.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Adobe Acrobat, Issue Tracking Systems, Information Technology Operations, Microsoft Office, Software Engineering, Zoho Office Suite, Laptops, User Accounts
- **Published:** September 3, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=977b01f0418ec1f7

## About the Role

* A keen interest in IT and technology
 * Strong problem-solving skills and attention to detail
 * Excellent communication skills with a helpful, can-do attitude
 * Ability to work independently and as part of a team
 * Ability to confidently communicate with internal staff at all levels, remotely and in person
 * Previous experience in an IT support or admin role (desirable but not essential)

## Description

As an IT Service Desk Analyst, you will play a key role in supporting the day-to-day IT operations across the business. You'll be the first point of contact for first-line technical issues and help ensure systems run smoothly., * Providing first-line IT support to staff across the business

 * Setting up new user accounts, laptops, and equipment
 * Microsoft Office 365 administration
 * Troubleshooting basic hardware and software issues
 * Assisting with routine system updates, maintenance, and backup processes
 * Supporting onboarding and offboarding processes from an IT perspective
 * Security awareness
 * Maintaining IT documentation and asset registers
 * Producing KPI reports
 * Assisting with helpdesk tickets
 * Assisting senior IT with more complex issues

Our Systems

 * Microsoft Office 365
 * Adobe Acrobat Pro
 * Bespoke Case Management System
 * On-site server
 * Zoho Desk Ticketing System