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# Group Fulfilment Operations & Technology Manager

- **Company:** GLS Group
- **Location:** Amsterdam, Netherlands
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Systems Integration, Information Technology, Network Optimization
- **Published:** September 3, 2026
- **Apply:** https://nl.indeed.com/viewjob?jk=70730b560d085604

## About the Role

* 7-10 years of relevant experience in fulfilment, e-commerce logistics, warehousing, supply chain management, operational management or a comparable environment.
 * Strong fulfilment operations expertise and experience in operational transformation or continuous improvement, ideally across multiple sites, markets or business units.
 * Experience implementing and scaling fulfilment technology platforms across multiple locations, including WMS/OMS deployment, systems integration and digital enablement.
 * Proven project and implementation management skills, with the ability to lead complex initiatives across multiple stakeholders and markets.
 * Strong analytical, commercial and financial understanding, with the ability to connect operational decisions to customer value, profitability and growth.
 * Excellent stakeholder management and communication skills, with the ability to influence and drive change across functions, countries and cultures.
 * Strong understanding of AI and digital technologies, with the ability to leverage them to improve decision-making, scalability, productivity and innovation across fulfilment and logistics operations.
 * A structured, pragmatic and hands-on mindset, balancing standardization with common sense and practical local execution needs.
 * Fluent in English and willing to travel 30-40% across Europe; additional European languages, PMP, Lean Six Sigma or similar certifications are an advantage.

## Description

* Support new fulfilment market activations, working together with Country Fulfilment Managers to develop business cases, design operating models, prepare implementation plans and deliver successful go-lives.
 * Design and standardize scalable fulfilment solutions across GLS markets, covering network optimization, fulfilment center setup and design, resource planning, operational processes and operational readiness.
 * Support existing fulfilment operations and systems across the GLS network, identifying opportunities to improve productivity, quality, stock accuracy, capacity utilization, technology adoption and operational performance.
 * Lead fulfilment technology enablement across the GLS network, supporting WMS/OMS deployment, systems integration, technology standardization and AI-driven operational improvements, while developing further the common architecture required for scalable fulfilment networks.
 * Conduct functional reviews across markets, driving continuous improvement and operational excellence, using data, benchmarks and proven methodologies to improve processes, productivity, service quality and scalability.
 * Transfer know-how and best practices between markets, ensuring that lessons from established fulfilment operations and previous implementations are consistently applied to new activations and scale-up initiatives.
 * Act as a trusted partner to Country Managing Directors and Country Fulfilment Managers, while preserving local ownership and accountability for market execution and performance.
 * Connect fulfilment and parcel operations, identifying opportunities to improve integration, customer value and synergies with the GLS last-mile network.