> Markdown version of [/jobs/ext/3150542-expert-technical-support-engineer-gnss-satellite-navigation-systems](https://www.wearedevelopers.com/jobs/ext/3150542-expert-technical-support-engineer-gnss-satellite-navigation-systems). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Expert Technical Support Engineer - GNSS & Satellite Navigation Systems - **Company:** Keysight Technologies Inc. - **Location:** Böblingen, Germany - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** JIRA, Bash Shell, Cyber Security, Python (Programming Language), Linux Kernel, Log Analysis, Network Protocols, Performance Tuning, Software Tools, Salesforce.Com, Systems Integration, Wireshark, User-Centered Design, Scripting, Git, Information Technology, Satellite Navigation, GNSS - **Published:** September 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=84c6c431638c9d7d ## About the Role Technical: GNSS · Satellite Navigation · RF Test Equipment · RF Signal Chains · Signal Generators · Positioning & Timing Systems · Linux Internals · System Performance Tuning · Bash Scripting · Python Scripting · Networking Protocols · Packet-Level Analysis · Wireshark · tcpdump · Root Cause Analysis (RCA) · Diagnostic Tooling · Automation Frameworks · Observability Pipelines · Systems Integration · Test & Measurement Tools & Platforms: Salesforce · Jira · Git · Observability Stacks · Log Parsing & Triage Tooling Professional & Behavioral Competencies * Technical Thought Leadership - influences teams across Product, Engineering, and Support. * Autonomous Decision-Making - makes independent, high-impact decisions under pressure. * Executive & Technical Communication - engages effectively with both executive stakeholders and technical peers. * Continuous Improvement - champions knowledge sharing and raises the quality of product and service. * Customer-Driven Excellence - motivated by customer success, operational excellence, and solving tough problems., * Bachelor's or Master's degree in Engineering, Electronics, Computer Science, or a related technical field, or equivalent hands-on experience., * 10+ years of experience in technical support, field engineering, or systems integration, ideally within RF, GNSS, networking, or test & measurement domains. * Expert-level understanding of: + Linux internals, system performance, and scripting (Bash, Python, etc.) + RF test equipment and signal chains + Networking protocols, diagnostics, and packet-level analysis (Wireshark, tcpdump, etc.) * Demonstrated ability to lead technical investigations, influence engineering teams, and manage high-pressure escalations independently. * Experience with support and engineering tools such as Salesforce, Jira, Git, and observability stacks. ## Description As a Expert Technical Support Engineer, you will serve as a senior technical leader and domain expert within our global support organization for GNSS (Global Navigation Satellite System) and satellite navigation test and simulation platforms. This role is built for a highly experienced engineer with deep RF, GNSS, Linux, and networking expertise and a strong track record of influencing support operations, engineering decisions, and customer satisfaction at scale. You will take ownership of complex, high-impact technical challenges across our satellite navigation test and simulation platforms, working directly with strategic customers and Spirent's engineering and product teams. Your impact extends well beyond case resolution - into technical mentoring, process innovation, and driving systemic improvements in product supportability and reliability. Responsibilities: * Serve as the final point of escalation for complex, business-critical customer issues spanning multi-layered software and hardware environments. * Lead root cause investigations for difficult-to-reproduce or cross-domain issues, coordinating with Product, R&D, QA, and Field Engineering. * Develop or contribute to diagnostic tools, automation frameworks, and technical resources that improve support efficiency and consistency. * Own and lead post-incident reviews, ensuring technical resolution and clear communication of remediation strategies. * Partner with key accounts to resolve long-term technical challenges and represent Spirent in executive-level discussions on support and engineering escalations. * Participate in customer success planning, contributing to architecture reviews, upgrade strategies, and proactive technical health assessments. * Act as a trusted technical advisor during major escalations and transformation initiatives. * Lead or contribute to the design and deployment of scalable support workflows, including automated log parsing, triage tooling, and observability pipelines. * Identify trends in support data to drive systemic product or process improvements. * Collaborate cross-functionally to evolve support readiness standards for new product releases or service offerings. * Represent Technical Support in cross-functional initiatives, including product design reviews. * Collaborate closely with Engineering, Product Management, and Professional Services to ensure the customer voice is embedded throughout the product lifecycle. * Contribute to Spirent's technical culture by championing reliability, supportability, and customer-centric design in engineering practices. * Follow QEHS (Quality, Environment, Health & Safety, and IT Security) policies and procedures at all times. ## Related Videos - [You’re a great coder? 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