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# Technical Support Consultant - English speaking

- **Company:** IDEXX
- **Location:** Hoofddorp, Netherlands
- **Contract:** Permanent contract
- **Skills:** Databases, System Configuration, Data Transmissions
- **Published:** September 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8d15d39ba17a927e

## About the Role

* You have a natural affinity for helping customers, you're self-motivated, stress-resistant, and have an empathetic nature.
 * You possess C2-level (native-level) proficiency in written and spoken English. In parallel, fluency in Spanish, or Italian, or French would be a strong add.
 * If you have any additional language, you will support also the dedicated market for that language so flexibility and adaptability are highly required skills.
 * You have a willingness to learn and it helps if you are experienced in a technically related field, preferably within a veterinary practice, laboratory setting, and/or contact center environment. Networking and/or software support is a plus.
 * Strong written and verbal communication skills; strong interpersonal skills with the ability to establish rapport quickly
 * Strong organizational skills, especially in a multi-tasking environment
 * You are available full-time and can come to the Hoofddorp office location 8 times per month.

## Description

As the first point of contact between IDEXX and our customers, our support professionals are vitally important.

In this Technical Support Consultant role, you will develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs. Every interaction with a customer allows us to demonstrate the power of diagnostics that helps veterinary practices - and the pets under their care - thrive.

In this Role

 * Support consists of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues.
 * Determines customer needs, researches and provides solutions, coordinating with other team members as needed.
 * Ensures ongoing customer satisfaction and continuing strong customer relationships.
 * You get to contribute to the well-being of pets and the reassurance of their owners through this dynamic role, with lots of troubleshooting and challenges.
 * Support of different teams with different markets (in English) also necessary.


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