> Markdown version of [/jobs/ext/3151609-market-it-service-delivery-manager](https://www.wearedevelopers.com/jobs/ext/3151609-market-it-service-delivery-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Market IT Service Delivery Manager - **Company:** Suntory Oceania - **Location:** Amsterdam, Netherlands - **Contract:** Permanent contract - **Skills:** Active Directory, Information Technology Operations, Windows Servers, Computer Networking Systems, Information Technology - **Published:** September 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0fd0651680afac3f ## About the Role * Bachelor's degree in Computer Science, Information Technology, or a related discipline. * Strong understanding of IT infrastructure including networks, operating systems, hosting environments, and telecommunications. * Experience managing IT operations, service delivery, and infrastructure projects. * Knowledge of technologies such as Active Directory, Windows Server, networking solutions, and enterprise infrastructure environments. * Experience managing budgets, contracts, and external service providers. * Understanding of IT service management principles, ideally including ITIL practices. Skills & Behaviours * Strong stakeholder management skills with the ability to build trusted relationships at all levels. * A customer-centric mindset with a passion for improving user experience. * Excellent communication skills and the ability to translate technical concepts into business language. * Strong problem-solving capabilities with a proactive approach to risk and incident management. * Experience working in fast-paced, dynamic environments with multiple priorities. * Fluency in English. ## Description Technology is at the heart of everything we do. As our Market IT Service Delivery Manager based out of Amsterdam, you'll ensure colleagues across the business have reliable, secure, and high-performing IT services that enable them to do their best work every day. From managing end-user support and infrastructure services to leading improvement initiatives and major IT projects, you'll play a key role in delivering an outstanding employee experience whilst driving operational excellence across multiple markets. Working closely with regional IT teams, business stakeholders, and external partners, you'll help shape a stable, secure, and future-ready technology environment that supports Suntory's ambition to inspire the brilliance of life. What You'll Do * Lead the delivery of IT services across end-user devices, networks, connectivity, and local infrastructure. * Ensure IT services are secure, compliant, and aligned with regional standards and policies. * Drive continuous improvement initiatives that enhance employee experience and service quality. * Manage local IT infrastructure projects from planning through to successful delivery. * Oversee IT asset management, procurement activities, budgets, and vendor relationships. * Coordinate major incident resolution and provide escalation support when needed. * Partner with stakeholders across the business to understand needs and deliver practical technology solutions. * Identify and mitigate infrastructure risks, ensuring business continuity and operational resilience. * Support, coach, and develop local IT team members whilst promoting knowledge sharing and best practices. * Champion a customer-focused culture where technology enables business success. What's in it for you At Suntory, we believe in giving our people the freedom to dream big, think differently, and make a meaningful impact. You'll enjoy: * The opportunity to shape and improve IT services across multiple international markets. * Exposure to a diverse range of technologies, stakeholders, and business functions. * The chance to lead impactful infrastructure and transformation projects. * A collaborative and inclusive culture built on our Suntory Leadership Spirits. * Professional development opportunities that support both personal and career growth. * Working for a global organisation with iconic brands and ambitious growth plans. * The flexibility, support, and trust to bring your whole self to work and unleash your spirit. ## Related Videos - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)