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# Application Support Agent

- **Company:** Quanta Internaional
- **Location:** Brussel, Belgium
- **Salary:** €26,278.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), JIRA, Microsoft Outlook, Databases, Issue Tracking Systems, Reference Data, Microsoft SharePoint, Web Applications, Bug Reporting, Information Technology, Data Management, Servicenow
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fca9bb841708cf52

## About the Role

* Bachelor's degree in Computer Science, IT, Environmental Science, European Studies, or a related field, or equivalent professional experience.
 * English C1 or higher; knowledge of additional EU languages such as French or German is an advantage.
 * Good knowledge of Microsoft Office 365 (Outlook, Teams, SharePoint) and ticketing/ITSM tools such as ServiceNow or Jira.
 * Basic understanding of web applications, databases, or APIs.
 * Ability to quickly learn new applications and adapt to changing environments.
 * Strong analytical and troubleshooting skills.
 * Excellent communication and user-support skills.
 * Strong attention to detail, particularly when handling regulated or sensitive data.
 * Customer-oriented mindset with a professional and collaborative approach.

## Description

* User Support: Handle user requests via email and ticketing systems and provide clear, timely assistance.
 * Application Troubleshooting: Diagnose and resolve basic issues related to user access, permissions, data entry, validation, navigation, and application functionality.
 * Incident Management: Log, categorise, prioritise, and follow up on incidents in ITSM tools such as ServiceNow or Jira.
 * Escalation: Escalate complex issues to L2/L3 teams with clear documentation and reproduction steps.
 * Documentation: Maintain accurate incident records and contribute to knowledge bases, FAQs, and user guides.
 * User Guidance: Provide clear, non-technical guidance on application workflows and procedures.
 * UAT Support: Support User Acceptance Testing for new releases and patches, including bug validation and reporting.
 * Data Management: Assist with reference data updates, including translations, organisation setup, and geographical data.
 * Collaboration: Work closely with technical, functional, and policy teams to ensure effective application support.