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# Technical Support - IGA Expert

- **Company:** Advisory Key
- **Location:** Brussel, Belgium
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Cyber Security, Identity and Access Management, Data Inconsistencies, User Administration
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=488c98b76fbde145

## About the Role

* Strong professional experience in IAM / IGA - mandatory priority.
 * Solid hands-on experience with Identity Governance & Administration solutions.
 * Proven experience in access management, user lifecycle management and role/permission administration.
 * Strong understanding of IAM processes, business rules, approval workflows and access governance.
 * Experience with Segregation of Duties (SoD) processes and access reviews.
 * Experience troubleshooting technical IAM/IGA issues, including data, import and access-related problems.
 * Good understanding of Azure / Azure Guest user management.
 * Experience working in an IT Security environment is highly valued.
 * Familiarity with ITIL principles / ITIL Foundation.
 * Knowledge of AML / Compliance environments is an advantage.
 * Strong English communication skills - mandatory priority.
 * French language skills are an advantage.
 * Strong teamwork and collaboration skills - mandatory priority.
 * Excellent organizational and time-management skills.
 * Reliable, structured and able to manage several IAM/IGA activities simultaneously.
 * Comfortable communicating with technical teams, business stakeholders and external service providers.
 * Ability to work independently, investigate issues and provide effective solutions.
 * Good knowledge of Microsoft Office 365 and general IT environments.

## Description

* Support the IAM team within an IT Security environment, with a strong focus on Identity Governance & Administration (IGA).
 * Contribute to the definition and implementation of roles and responsibilities within the organization.
 * Support the continuous improvement of the organization's IGA and IAM capabilities.
 * Manage applications, roles, permissions, business rules and validation workflows within the IGA environment.
 * Handle access requests and support access-related activities.
 * Manage the user lifecycle, including onboarding, modifications, transfers, deactivation, reactivation and offboarding.
 * Support the management of external and guest users, including Azure-based identities.
 * Contribute to Segregation of Duties (SoD) reviews and related IAM activities.
 * Maintain and adapt the IGA configuration following organizational changes, including Business Units, business rules and processes.
 * Investigate and resolve third-line IAM/IGA support issues, including access problems, data inconsistencies, import issues and user-related errors.
 * Analyse incidents and implement appropriate fixes or corrective actions.
 * Collaborate with external technical/service providers to investigate and resolve technical support issues.
 * Provide support on topics combining IT Security and IAM.
 * Produce and run IGA reports and data extracts based on business requirements.
 * Contribute to the improvement and optimisation of existing IAM processes and workflows.