> Markdown version of [/jobs/ext/3154115-field-service-engineer-it-en-fr](https://www.wearedevelopers.com/jobs/ext/3154115-field-service-engineer-it-en-fr). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # FIELD SERVICE ENGINEER - IT (EN-FR) - **Company:** Elysia s.a. - **Location:** Seraing, Belgium - **Contract:** Permanent contract - **Skills:** Computer Programming, Databases, Data Systems, Microsoft SQL Server, Systems Integration, Information Technology - **Published:** September 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=011ea5c975cae5c8 ## About the Role We are looking for a customer and service-oriented person with drive and ability to take own initiatives and work independently. You are a true team player with high commitment, and you are challenged enthusiastic about handling customer expectations. Furthermore, you are persistent and efficient with a logical/structured way to solve issues. · Good communication skills, excellent knowledge of French and English · Organizational and planning skills, with attention for details · Team player with a creative mind · Stress tolerant and customer orientated, with good presentation skills · Willing to travel 50% of the time (Europe and International) during 18 months then 25% of the time. · Strong problem-solving skills and willingness to roll up one's sleeves to get the job done · High adaptation skills Qualification and experience · Bachelor/ Master level in Computer Sciences, technical field, sciences or equivalent experience. · Knowledge of Databases (SQL Server), Operating Systems and Networking. · Programming skills are highly appreciated. · Knowledge of Chromatography Data Systems is a plus. · Knowledge of French and English is required; other languages is a plus. · Driving license is mandatory ## Description To strengthen our Technical Service department in our Head Office in Liège, we are currently looking for a Field Service Engineer with IT knowledge who: · Is responsible for the execution of installation activities (incl. qualifications) with regard to analytical equipment on customer locations. · Conducts training of customer personnel on our equipment. · Performs modification, service, repair and maintenance activities with regard to our equipment on customer locations. · Supports IT integration within customer infrastructure. · Helps QA and R&D for development and validation of new software. · Investigates software problems to help service and R&D team. · Makes the liaison with customers to establish and maintain a continuous positive relationship as well as follow-up with customers' concerns and problems · Answers questions from colleagues about technical developments, modifications and product specifications. · Reads, maintains and creates the Service Department Documentation such as user manuals, installation manuals, training documents… · Gains a deep understanding of our products and services, identifies and fills product gaps, generates new ideas to increase our market share, improve customer experience and quality of services and drive growth. ## Related Videos - [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works) - [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Your next 10x engineer isn't in your city. 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