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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Scientific IT Service Manager- M - F - CDI H/F - **Company:** Pierre Fabre - **Location:** Toulouse, France - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Agile Methodology, Data Analysis, Confluence, JIRA, Data Governance, Laboratory Information Management Systems, Systems Development Life Cycle, Data Management, Servicenow - **Published:** September 3, 2026 - **Apply:** https://www.hellowork.com/fr-fr/emplois/82975771.html ## About the Role Your skills at the service of innovative projects: - Bachelor's or Master's degree in Biotechnology / Life Sciences, Bioinformatics, or a related field is non-negotiable. - At least 5 years of experience in IT service management within a scientific or pharmaceutical environment. - Strong understanding of scientific workflows, data management, and laboratory systems. - Strong exposure to SDLC management is a must. - Experience with scientific applications (e.g., LIMS, ELN, EDCs, eTMF) and cloud-based environments. - Knowledge of ITIL Concepts and Agile methodologies is a must. ITIL V4, PSPO-I / II certifications are nice to have. - Experience with JIRA, Confluence, ServiceNow and other agile/ticketing tools is a plus. - Knowledge of GLP, GCP, and other relevant compliance frameworks is a plus. - Language Proficiency: English C1 level is a must. ## Description Be part of a collaborative and forward-thinking R&D team. - Work on impactful projects that support scientific discovery. - Help shape the future of digital science in a supportive and innovative environment., Scientific IT Service Management:Manage the lifecycle of scientific IT services, including deployment, maintenance, support, and continuous improvement. - Application Support:Oversee the configuration, updates, and troubleshooting of scientific applications such as LIMS, ELN, eTMF, EDCs and data analysis tools. - Product Ownership: Oversee and own each release of the assigned products and make sure the delivery meets the business needs. - LabIT Support: Act as a point of contact between Lab Managers and Corporate IT to facilitate the continuous support of LabIT services. - User Engagement:Act as a point of contact for R&D users, gather feedback, and ensure high levels of satisfaction and adoption of IT services. - Operational Monitoring:Track service performance metrics, manage incidents, and implement corrective actions to maintain service quality. - Technical Coordination:Work with internal and external IT teams to ensure infrastructure compatibility, security, and compliance. - Governance & Compliance:Ensure services align with internal data governance policies and external regulations (e.g., GLP, GCP). - Documentation & Training:Maintain service documentation and contribute to user training and knowledge sharing. This position is compatible with teleworking up to 2 days a week after the successful completion of trial period., Confluence Gestion des données Respect des bonnes pratiques de laboratoire Création d'une base documentaire Gouvernance des données Lims Jira ITIL Monitoring ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [GitOps for the people](https://www.wearedevelopers.com/videos/461-gitops-for-the-people) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) ## Related Articles - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [Welcome to Switzerland](https://www.wearedevelopers.com/magazine/4-welcome-to-switzerland)