> Markdown version of [/jobs/ext/3155378-technicien-informatique-helpdesk-h-f](https://www.wearedevelopers.com/jobs/ext/3155378-technicien-informatique-helpdesk-h-f). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Technicien informatique helpdesk H/F

- **Company:** md INFORMATIQUE
- **Location:** Sombernon, France
- **Experience:** Starter
- **Salary:** €22,404.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Computer Equipment
- **Published:** September 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e298b37a6dc599e7

## About the Role

Formation en informatique (Bac à Bac+2 type BTS SIO ou équivalent) ou expérience équivalente

 - Bonnes bases en environnement Windows, matériel informatique et réseaux

 - À l'aise au téléphone, sens du service client et bon relationnel

 - Rigueur, autonomie et capacité à gérer les priorités

 - Une première expérience en helpdesk ou support technique est un plus, les profils juniors motivés sont les bienvenus

## Description

Prendre en charge les premiers appels et demandes entrantes de nos clients

 - Diagnostiquer et résoudre les incidents informatiques courants (poste de travail, périphériques, réseau de base, applicatifs standards)

 - Escalader les dossiers complexes vers le niveau 2 lorsque nécessaire

 - Assurer la préparation et le paramétrage du matériel en atelier (configuration de postes, imagerie, tests avant déploiement)

 - Assurer un suivi rigoureux des tickets et de la documentation des interventions


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