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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Modern Workplace Engineer - **Company:** Aceve - **Location:** Zierikzee, Netherlands - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Access Network, Collaborative Software, Identity and Access Management, Microsoft SharePoint, Scripting, Microsoft InTune, Information Technology, Atlassian Tools, Laptops - **Published:** September 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6ccfd46d025bc8ac ## About the Role The must-haves * Experience in IT support, service desk or workplace engineering, ideally within an international or multi-entity organisation * Strong working knowledge of Windows, Microsoft 365 and Intune * Understanding of identity and access management (Entra ID, joiner-mover-leaver processes) * Familiarity with ITSM processes and basic ITIL awareness * Ability to diagnose issues methodically and communicate clearly with technical and non-technical users * Fluent English The strong-to-haves * Experience with cloud desktop solutions (Windows 365, AVD) * MDM specialisation * Multi-site zero-touch deployment experience * RMM tooling experience * Atlassian administration experience * Scripting or automation experience The mindset * You take a cloud-first, security-first, automation-first approach by default * You see IT as a service, not just a function - user experience comes first * You're energised by standardisation and by finding ways to automate repetitive work * You're comfortable working across multiple locations, business units and time zones ## Description You're the person who makes IT feel invisible - in the best way. When something breaks, you're calm. When there's ambiguity, you build structure. You get genuine satisfaction from making someone's day easier, and you'd rather fix the root cause once than patch the same issue five times. This role delivers reliable, secure and user-focused IT services across Aceve, combining hands-on technical support with service improvement, endpoint management and identity-related work. You'll work across multiple locations and business units, taking a cloud-first, security-first and automation-first approach - resolving incidents, fulfilling service requests, driving standardisation, and spotting opportunities to automate repetitive work. Success in this role means users get reliable, timely and professional IT support, while the organisation benefits from a more standardised, secure and manageable workplace environment. You'll help reduce recurring incidents, improve documentation, support automation, and contribute to a modern workplace that's easier to support and better for the people who use it. WHAT YOU'LL DO Day-to-day service delivery * Provide first and second line support for laptops, mobile devices, Microsoft 365, collaboration tools, printers, network access and conference room equipment * Manage incidents and service requests through our ITSM system, with clear communication and timely resolution * Support onboarding, changes and offboarding, including account creation, access changes and device preparation Infrastructure, identity & security * Administer Microsoft 365, Teams, SharePoint, OneDrive, Entra ID and Intune * Deploy and maintain endpoints via standardised builds and zero-touch deployment * Support security and compliance requirements, including access control, device compliance, patching and conditional access Continuous improvement * Remove root causes of recurring issues rather than applying repeated fixes * Improve service desk processes, knowledge articles and self-service guidance * Document infrastructure changes and outages, and support root cause analysis Collaboration & growth * Be a clear, calm point of contact for technical and non-technical users across different countries and business units * Assist with workplace integration for new locations, teams or acquired companies ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [JavaScript? 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