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# Senior IT Operations & Service Delivery Manager

- **Company:** Robert Half
- **Location:** Antwerpen, Belgium
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Cloud Computing, Cyber Security, Disaster Recovery, Information Technology Operations, Computer Network Operations, Information Technology
- **Published:** September 4, 2026
- **Apply:** https://www.careerjet.be/jobad/bee61e3c74a2bbcb3b6cad4f826b6d990b

## About the Role

* You hold a master's degree in Information Technology, Computer Science, Engineering, Business Technology or a related field, or you bring equivalent experience.
 * You have significant leadership experience in enterprise IT operations and service delivery, ideally with at least 8 years in a broad and strategic leadership scope.
 * You bring strong expertise in ITIL 4 service management and multi-provider service integration.
 * You have practical experience with AIOps, observability, automation, cloud operations, infrastructure, networks and digital workplace environments.
 * You understand operational resilience, disaster recovery, cybersecurity interfaces, risk management and governance requirements.
 * You are comfortable managing budgets, business cases, sourcing activities, vendor relationships and service performance.
 * You know how to translate complex technical and operational topics into clear business impact and executive-level communication.
 * You are a strategic leader who combines transformation mindset, strong decision-making and people leadership.
 * You collaborate easily across technology, business, architecture, security, data and external partner ecosystems.
 * You thrive in a high-impact environment where reliability, innovation and continuous improvement go hand in hand.

## Description

Our client is a well-established international organization with a strong footprint across Europe and a clear focus on innovation, operational excellence, and digital transformation.
The scope of responsibilities for this job as a Senior IT Operations & Service Delivery Manager (f/m/x) include:

 * You lead the Autonomous Operations & Service Delivery function across multiple European locations, with accountability for service performance, resilience, quality, and continuous improvement.
 * You define and execute the tower strategy and roadmap, aligning operational priorities, investments, and transformation initiatives with business and IT objectives.
 * You oversee end-to-end IT service delivery across service management, AIOps, observability, cloud and infrastructure operations, network operations, digital workplace, automation, and release governance.
 * You drive the evolution from reactive support toward predictive, AI-assisted, and self-healing operations through observability, orchestration, and intelligent automation.
 * You manage major operational events, executive communications, and cross-functional coordination to ensure fast resolution and clear business-impact awareness.
 * You lead internal teams and external providers in a multi-supplier ecosystem, creating strong governance, accountability, and service excellence across the full IT landscape.
 * You own budget oversight, vendor performance, operational risk, resilience planning, and service continuity to deliver measurable business outcomes.


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