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# Technicien support helpdesk H/F

- **Company:** Queoval
- **Location:** Mauguio, France
- **Experience:** Starter
- **Salary:** €26,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software as a Service, Microsoft Office
- **Published:** September 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=40b8cede5644d881

## About the Role

* Une première expérience réussie en support/helpdesk chez un éditeur de logiciels SaaS (non négociable - on cherche quelqu'un qui connaît déjà les codes du métier)
 * Un vrai sens du service client : pédagogie, patience, bienveillance
 * À l'aise avec l'environnement Windows, la suite Microsoft Office, les outils de ticketing et de prise en main à distance
 * Autonome, curieux(se), capable de prioriser et de résoudre les problèmes sans attendre qu'on vous tienne la main

## Description

* Vous assurez un support technique Niveau 2 par mail et téléphone
 * Vous diagnostiquez, résolvez (et documentez) les incidents techniques
 * Vous accompagnez nos clients avec pédagogie

Une formation interne complète à nos logiciels est prévue dès votre arrivée.


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