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# Solutions Architect (Software Implementation)

- **Company:** Project44
- **Location:** Amsterdam, Netherlands
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Confluence, JIRA, Software as a Service, Software Documentation, Software Design Documents, Microsoft Office, Productivity Software, Product Software Implementation Methods, Systems Architecture, System Testing, Systems Integration, Postman, Zendesk
- **Published:** September 17, 2026
- **Apply:** https://job-boards.greenhouse.io/project44/jobs/8204326

## About the Role

* Fluent in English (written and spoken);
 + Spanish OR/AND Italian language skills are a strong plus.
 * 3-5 years of customer-facing experience in one or more of the following areas:
 * Customer integrations and technical implementations
 * Software or SaaS systems delivery
 * Supply chain, transportation, or logistics technology integrations
 * Proven experience working with API and delivery tools, such as Postman, Observe, JIRA, Confluence, and Microsoft Office (or equivalent productivity tools).
 * Strong ability to proactively identify, assess, and clearly communicate technical risks, dependencies, and opportunities to both technical and non-technical stakeholders.
 * Comfortable working in a fast-paced, cross-functional environment, balancing multiple customers, priorities, and timelines.
 * Willingness to travel occasionally to support customer engagements and on-site activities as required.
 * Experience integrating with or supporting TMS and ERP systems is highly desirable.

In-office Commitment: Our office is where ideas spark, connections thrive, and innovation comes alive. The expectation is to be on-site, in office four days a week as this offers the chance to immerse yourself in the energy of the office and collaborate with your co-workers. Together, we're building something extraordinary-learn, grow, and thrive in our fast-paced, transformative environment.

## Description

* We are looking for a Solutions Architect to join our Customer Experience Team and work alongside Project Managers, CSMs, Sales, Tech, and Support to deliver a seamless implementation experience to our Customers. You will effectively manage post-contract integration projects across a variety of platforms, meeting agreed timelines and maximizing customer satisfaction. You will be working alongside an established team of other solution architects, with various backgrounds in logistics and technology., * Lead API Solution Design phases for customer implementations, translating business requirements into scalable, secure, and performant technical architectures aligned with project44 best practices.
 * Own and produce Implementation Design Documents (IDDs), including system architecture, API flows, data mappings, dependencies, assumptions, and risks.
 * Act as the technical authority for customers, providing hands-on guidance and troubleshooting throughout implementation with a broad and deep understanding of project44 APIs, products, and integrations.
 * Collaborate closely with Engineering, Product, and Technical Support teams to validate designs, resolve technical blockers, and influence product improvements based on customer feedback.
 * Support and coordinate System Testing and User Acceptance Testing (UAT), ensuring solutions meet functional, performance, and reliability requirements.
 * Lead technical readiness for Go-Live, including cutover planning, validation, and post-deployment checks.
 * Provide Hypercare support post-launch, proactively monitoring integrations, resolving issues quickly, and ensuring customer stability and satisfaction.
 * Serve as a technical liaison between customer technical teams and internal stakeholders, ensuring clear communication, expectation management, and alignment throughout the project lifecycle.
 * Apply light project management skills to manage timelines, dependencies, and deliverables; track work using time-tracking tools and manage tasks and issues via internal systems (e.g., Jira, Zendesk, Rocketlane).
 * Contribute to process improvement, documentation standards, and reusable solution patterns to improve scalability and consistency across implementations.
 * Support pre-sales or discovery activities as needed by providing technical input, solution feasibility assessments, and implementation estimates.
 * Facilitate standard project management methodology for all implementations, including, but not limited to:
 * Leading technical kick-off calls
 * Technical deep dive - review the APIs in detail, consulting with customer to provide best practices and most efficient set up of the APIs
 * Providing input on test plans and training
 * Weekly status meetings - weekly calls with customers to review progress, obstacles, upcoming tasks, etc.
 * Post-implementation hyper care - ensure the implementation is a success, before transitioning the account to our customer success team.